Difficult work environment and little interaction with co-workers
Inbound Teleservice Representative (Former Employee) – Omaha, NE – March 8, 2017
This customer service position was rewarding in the aspect of customer interaction, but it was arduous for time management and adherence to performance metrics. The quality standards were achievable and fair, but the call volume was heavy, and the necessity for documentation of calls while on the phone with the insured to keep the average after-call time to 27 seconds or less, made it necessary for one to be an excellent multi-tasker. The position was part-time, and only the top performers for both quality and quantity were given an opportunity to go to full-time employment.
Interaction with customers
Heavy call volume and rigorous time-management metrics