Stressful and unrewarding
Physical Therapist (Former Employee) – Austin, TX – January 24, 2019
Pinnacle Senior Care is a branch of Centene. The company is driven by corporate ideas and there is very little communication with field employees. Referrals to home health care almost entirely depend on sister company, Visiting Physicians. Because of it the same small pool of patients is utilized with endlessly repeated referrals of same patients. Patients often have low rehab potential and low compliance as a result of this. Discharges are frowned upon or openly resisted and clinicians scolded at the meetings. The documentation system is Home Care Home Based which is a user unfriendly, cumbersome, time consuming system. I used the same system elsewhere and Pinnacle HCHB custom version is particularly redundant, frustrating, endlessly repetitive version with frequent updates that add more and more documentation. Be prepared to spend long evenings doing even basic documentation, let alone evals and admissions. Local manager in Austin TX has no people skills, created hostile job atmosphere, with constant unfunded accusations, scolding of team members and even the second in line in front of everybody instead of addressing issues one on one. The atmosphere in the office is very toxic as a result.
toxic office, redundant overwhelming documentation