Case Manager (Current Employee) – Ann Arbor, MI – July 13, 2018
When I first got this job, I was ecstatic because I would be working closer with the Drs at VPA. After the honeymoon period was over, that was when things got worse. Immediately, I was pretty much given a full case load after my orientation was completed. The admin and coordinator are 2 peas in a pod-if you don’t fit in these high school cliques, then you might want to look out. Staffing sucks as there are only a handful of nurses Small things get blown out of proportion and could be handled some other way rather than dragging in someone from corporate. We are all adults, act like it!
Benefits are great, money is great
No work-life balance as manager promised, immaturity, low staffing (yet want more admits), heavy case loads, cliquish groups
LPN Field Nurse (Former Employee) – Norwood, OH – April 3, 2018
While working as a field nurse I was very disappointed in the management and communication. I was told I would have a specific area of patients. However when out of training I had little to no case load, instead forced to called other nurses to inquire about “extra” patients that they couldn’t see, which was a broad and all over coverage area. It was very unorganized and the expectation to See patients last minute was ridiculous.
Therapist (Former Employee) – Middleburg Heights, OH – February 25, 2018
The manager is horrible. She is a micromanager and very unprofessional. Corporate is aware of how she acts but does nothing about it. The census is low and many of the patients have been on caseload for months.
Licensed Practical Nurse Field Staff (Former Employee) – Bay City, MI – February 10, 2018
This job was a home care job that takes a skilled person to different homes and doing assessments and education. While working with them things learned were mostly about Medicare guidelines. At the time of my departure the management was difficult to work with and somewhat unrealistically demanding. The hardest part of this job was driving long distances between clients and finishing a work day in a timely manner. In the end this was a very rewarding job, as taking care of people is what a nurse does!
Occupational Therapist (Current Employee) – Portage, MI – February 5, 2018
So thankful to have found a collaborative, caring, and enthusiastic team that I have always been able to rely on. Management truly listens to its employees, patient concerns and has some of the highest ethical standards I have encountered in healthcare. There definitely seems to be room for growth within all disciplines and the compensation is slightly higher than average.
Great place for anyone who wants to work hard and feel good about it.
RN Case Manager (Current Employee) – Bay City, MI – February 5, 2018
I have been with Pinnacle for over a year, and it is a great place to work. I have seen some bad reviews lately, but those are obviously from disgruntled employees. Pinnacle offers a competitive wage, and benefit package, with a fair amount of PTO. I love the patient's that I care for and the team I work with. Management is easy to approach, and very knowledgeable. I would recommend this place to anybody looking for work in the Health Care Field.
Administrator (Current Employee) – Youngstown, OH – February 1, 2018
I have been with Pinnacle Senior since July 2016 and love working for a corporate organization that provides strong education and knowledge to all staff. Takes great effort in listening to their employees and taking measures to retain their employees from their feedback. They are constantly striving to be improved and be competitive with other home care agencies.
The most enjoyable part of my job are the great people that I get to work with and that it is a team effort to make sure that the patient's needs are being meet on every level or finding out what else we can do for them. It is taking care of our growing elderly population and keeping them in their homes instead of hospitals or skilled nursing facilities.
Director of Clinical Services (Former Employee) – Williamsburg, VA – November 9, 2017
Upper management was poor and unprofessional. Ethically, there are many factors that were not within appropriate guidelines. I felt that there were too many times I was expected to push the limits with medicare regulations that could have perceived as fraud. Highly disorganized company and disrespectful to their employees. Upper management sets unrealistic expectations for employees.
Not enough pay for expectations of hours worked, unsatisfactory benefits, hostile workplace, Unsafe expectations/requests as a licensed RN
Registered Nurse Case Manager (Former Employee) – San Antonio, TX – November 9, 2017
I worked for this company and Was treated horrible. If you are not in the clique then you are made fun of and treated differently. The first time I asked for help, The administrator docked my pay and mileage. I was targeted by her and given more than I could handle in terms of patient loads. The administrator was never in the office when you had to get a hold of her. Every one i the office covered up her absences. They would treat you like an outsider. The only one that treated me well had to leave because of retaliation.
Physical Therapist (Former Employee) – Okemos, MI – September 8, 2017
Do not waste your professional skills here, there are simply not needed, valued or respected. OASIS and homebound status fraud. Diffusing customer dissatisfaction on a daily basis.. Managers claim too busy to assist in orientation, however, no new business/referrals in weeks. Manager and a remote clinical supervisor lied to my face on several occasions. Clerk/scheduler rude. Keep searching!
Home Health Case Manager (Former Employee) – Kalamazoo, MI – September 7, 2017
I would not recommend this company for employment. Current Manager is unprofessional. If you have something you do incorrectly or are not performing to her expectation she shares it with other staff members, and creates a hostile work environment. Charting software leads you to double and triple chart on patients. Communication is poor and training is minimal and lacks substance.
Flexible scheduling, patients, pay
charting, lack of communication, hostile work environment
Office (Current Employee) – Irving, TX – September 2, 2017
I have worked for Pinnacle for 9 years and it is truly been a blessing. The focus is providing the best patient care and they are constantly supporting our team with education and resources to ensure this. There is so much opportunity for growth and advancement and they invest in their employees and promote whenever possible from within. This organization focuses on quality for its employees as well! You will always feel proud to work here and know that you are working for the best! Great benefits and pay!
RN Case Manager (Former Employee) – Irving, TX – September 2, 2017
I worked as RN case Manager Irving office and Administrator was very supportive and gave me a lot of extra help as a new nurse. Unfortunately due to personal reasons I had to resign but she still checks on me. They put their patients and staff first at this office!
Therapist Assistant (Current Employee) – Flint, MI – August 8, 2017
I've worked at pinnacle for 6 years and feel the office and field staff are like family. We have incredible nurses who work together as a team and truly love what they do. The therapy team are very close and all work together for the same goal, to give great patient care. Yes it is stressful at times but you will find that in all home care agencies , but what you won't find are nurses, therapists and office staff who all genuinely respect each other and have each other's back, work hard and laugh a lot. I find that most of the employees that have left throughout the years always seem to find their way back. That says a lot
Care staff (Current Employee) – Michigan – July 13, 2017
Good pay. That is all that is positive. Unsupportive terrible management with highly questionable ethics and borderline fraudulent patient caseload making professionals not have any clinical judgement and only emphasizing the bottom line of making money. No growth professionally and idiotic and demeaning "team building" activities that do not help build morale in a seemingly professional environment, only emphasize the corporate misunderstanding of what being a medical professional means and it isn't playing games to get to know my coworkers. Overworked care staff and documentation demands way beyond your typical work day massive areas to cover with zero care or understanding, again emphasizing productivity over quality patient care. If you like selling your soul to the devil for a good paycheck have zero support or care for you or your patients needs this is the job for you.
Horrible uncaring management, questionable practices with borderline fraudulent patient care