The management is poor, there is no recourse for poor management. The systems are dated and not functional. The FSRs and managers are very limited in what they are able to do. Customer service is best option for problems but wait times are ridiculous. Customer get upset with the staff in office for things that are out if our control. Overall the company is headed in the right direction they still have a lot of hurdles to overcome to be great and deliver great customer service. The management is poor and you'll find yourself working alone a lot. Till 7 with maybe 1-2 customers after 530
Pioneer preys on and mistreats the men and women of the United States Military.
former employee (Former Employee) – Kansas City, MO – March 17, 2015
Pioneer's target market for lending is members of US Military. If you care about and respect US Service Members and Retired Veterans don't work for or do business with Pioneer or MidCountry. Common practices observed: Unfair, Deceptive, and Abusive Acts and Practices. FDCPA violations,Third Party Disclosure, Banking and Regulatory Compliance violations.
Senior Management didn't seem to hold collectors accountable for bad behavior. Training was non-existent; unethical behavior occurs while management turns a blind eye. The company was poorly organized and their technology is archaic. Manager's lacked identifiable leadership skills, trainings, or educations.
Unethical practices at this collection shop left a bad taste in my mouth; not a place you can be proud to work for.
Do whatever you please
Lack of leadership. Pioneer uses Abusive Collection Practices on members of the US Military.