Poor management, no communication.
Server (Former Employee) – Lake Buena Vista, FL – December 3, 2018
I worked for this company for 3 years and they don’t care about you what so ever. Every employee is just a number to them. They’re extremely cheap and put their employees through so much just for THEM to make a dollar. They do not care about the guest either if you have a issue with a tables food they’re always so hesitant to comp it off even if they didn’t like it. Force you to sell glassware to get a decent schedule to pay your bills. They will rush you during breaks to get up to the next floor for your PM shift. Poor communication between management all together and with their staff. They’re are a lot of cliques between team members that makes for a hostile work environment. There is a thing between AM/PM shift servers and hostilty between rude trainers and regular floor servers. Forced to do the YMCA every 30 minutes and they could write you up for not doing it even if you have been triple sat. Speaking of the hosts, there is no rotation what so ever, you could have a 6 table station of 2 tops and they will sit all 6 even when there’s a whole floor of open tables. The only reason you make money is constant table turn plus they up charge our guests. Just recently we got gratuity and when we do add grat we have to stamp it with a obnoxious 18% grat “can be increased of decreased” stamp on every single paper work so it looks trashy and too much plus if a table would like to over tip a manager has to visit the table to double check or you can’t claim the tip. If it wasn’t for the decent money and Disney benefits I wouldn’t of stayed as long, I really regret not leaving sooner.
Short breaks, bad work environment, toxic.