Fast-Paced Environment with Multiple Types of Customers
Works as "Keyholder" or Shift Manager (Current Employee) – Indianapolis, IN – April 25, 2015
There really is not a "typical" day at Plato's Closet East.Every day has a different pace, ranging from extremely busy to devastatingly slow. I've learned that customer service is 'king.' Pleasing the customers is the most important part of the position; if they customers are happy, the management and employees are happy. Our manager was in my shift manager position for a couple of years before he became the store manager. I believe that more training could have ensued. For example, our manager may need to work on treating his employees with respect, equality, and communicating effectively to them. My co-workers are the most enjoyable part of my job. I have met some of my closest friends within the past two years and I hope that I will not lose their friendships with a job change. The hardest part of the job is dealing with difficult customers. Even with my calm demeanor and ready-to-help personality, it is hard trying to deal with customers screaming in my face about us not giving them an accurate price for their items. Even though this part of the job is difficult, there are other aspects of the job that I enjoy such as the close and fast-paced work environment, the other current employees, and the multiple customer service and management- related facts that I have learned.
Employee Discounts, Other Employees
Short breaks, Management Difficult to Work With