Fast Paced Catalog environment
MERCHANDISE ADMINISTRATOR (Current Employee) – Madison, VA – March 26, 2018
I started working at Plow & Hearth as a customer Service agent. Then advanced my way to Merchandise Administrator. The people that I work with are great. There is a family vibe, and management is very encouraging. The hardest part of the job is the customer service end of things. Some customers are very upset when they call in so when talking to them, you have to empathize with them and make sure they know that they are valued as a customer, and you as a customer service agent are going to do what it takes to help them. The most enjoyable part of the job is viewing the new products or trying them out. It is rewarding to be able to tell a customer that I have seen and even held the product they are asking about, and know how to answer whatever questions they have.
Incentives are offered to employees