Field Service Technician (Former Employee) – Latham, NY – July 8, 2018
Folks in the field and the direct support were fantastic. High up the food chain is where the focus was lost. Sales team was not focused on the actual needs of the client and left us field techs holding the bag for they're short comings
The best job I have had at times but the most stress full as well
Lead Technician (Former Employee) – Latham, NY – June 6, 2018
There were times when I wouldn't have anything to do and other times when we had to much to do, getting parts to make repairs seams to always be an issue, but the company does care a lot for their employees and their family.
Electrical Mechanical Technician (Current Employee) – Moreno Valley, CA – May 22, 2018
Currently work at the job site through a contract between Plug Power and Amazon. Repair and maintain hydrogen fuel cells, repairing fuel cells, electrical and hydrogen systems on component levels. Preventive maintenance in order to ensure that the workflow is not interrupted. Perform diagnostics, troubleshooting and evaluations to maintain the fleet at the job site. Also provide emergency support service to customers as required.
Production (Former Employee) – Latham, NY – May 14, 2018
Pros Money was good Nice day job , but many times there is mandatory overtime working 6 days a week 10-12 hour shifts Cons Management lacking The ones that have been there for years slack and the ones who work hard and have opinions about the others get looked over and let go. DON'T believe them at inventory time when they let you go and say they will call you back in a couple weeks , it doesn't happen.
Disconnect between the office and the field; Nepotism as a business model.
Millwright/Industrial Mechanic (Former Employee) – Latham, NY – April 15, 2018
The good: Pay was good for my position, largely because of the amount of hours I ended up putting in due to mismanagement and ineptitude of other field employees. Decent benefits.
The bad: Unfortunately there are only a handful of people who are good at fulfilling the requirements of their role within the company. There are very few in the office that are overworked and under compensated; these few do their best but upper and middle management seem to tie their hands more often than not. The remainder seem to be secure in their roles largely due to nepotism and brown-nosing; if you are the type that typically allows your work to speak for itself then you are probably going to have a bad experience. Most field employees are overworked due to mismanagement, general lack of communication, and supply chain issues.
While on the subject, supply chain problems exist largely because Plug Power refuses to pay for services or products already rendered, until they are ultimately placed on “ship hold” with everyone. Plug Power refuses to pay contractors in a timely manner, effectively “poisoning the well” and increasing the cost of contracted work
There is a massive disconnect between office and field employees. Upper/middle management and HR have no idea what their field employees tolerate on a daily basis, and they really don’t seem to care when it is brought to light.
Regardless of the terms you part ways with the company they will do everything in their power to keep from paying out accrued vacation time, employee owed expenses, etc.
Essentially no work/life balance.more... In my second year with the company I spent 342 nights in a hotel room.
If you report suspicious or illegal activity they will terminate you regardless of track record.less
Field Service Technician (Current Employee) – Gordonsville, VA – March 6, 2018
Management and support is poor. Subcontract to Walmart adds additional challenges. Company has moved too rapidly. Technology advances fairly quickly and the there is not much time "perfecting" current products.
Fuel cells and the technology is good
Long hours, overwhelming breakdown rate of units, part support is lacking
Good, interesting place to work. Job security is lacking
Chemical Engineering Intern (Former Employee) – Latham, NY – January 12, 2018
Plug Power was a relaxed work environment. Management was great - my manager taught me so much and helped me to grow as an engineer and as a person. As an intern, I did not get much direction on what to do or how to do it.
Production Technician (Former Employee) – Latham, NY – December 21, 2017
You can be the best and hardest worker there and they still fire you. They play favoritism and always have part shortages. Managment is horrible. Only good thing about the job is the people you work with. Worked there for 6 months and got fired for no reason over the phone. Would not reccomend this job to anyone
Forced overtime, Poor management, Only hire temp, Lay offs, Management playing favorites with useless employees that are lazy
Good concept for fuel cell poor execution in production
Electrical Mechanical Technician (Former Employee) – Denver, CO – December 11, 2017
No concept of manpower. Every department that requires actual work is undermanned and under paid. The only people making money in the company work from their chairs. Management for the lower class have no clue how to hire or fire the appropriate people due to manning. As a technician if you know how to work you will be over worked and if you are someone that does not want to work the management will do nothing and even give you extra days off so everyone else has to work extra. Getting parts to do your work is like pulling teeth because the company can't manage their money for the amount on job sites they have and they are taking on new ventures before they secure the progress of the ones newly established.
You get to work in the hydrogen field
May be the reason the demand for hydrogen dies off as predicted
Hydrogen Fuel Cell Service Technician (Current Employee) – Mankato, MN – November 1, 2017
Being a mostly decentralized company as a technician your main chances for advancement are abundant but only if you are willing to take promotions that either relocate you or have you traveling 90% of the time.
Assembly and Lab Test Technician (Former Employee) – Latham, NY – October 16, 2017
i loved that job! the people were great, the job was interesting and advanced technologically, i learned about mechanical and electrical systems and how to diagnose and repair them. the company have massive layoffs in 2011 and my department was shut down or i would have never left.
Test Technician (Current Employee) – Latham, NY – April 26, 2017
Plug is a good company when it comes to the interactions between colleagues and communication between employees and their superiors is excellent. Monthly all-employee meetings keep the entirety of the work force knowledgable and up to date with the company and monthly company lunches are a plus. The work provides plenty of exposure with fuel cell technology. However, there are several shortcomings: inconsistent work and unreasonable deadlines cause periods of low work where idling is prevalent and longer periods of high work requiring employees to work constant overtime, skewing the work/life balance and preventing the use of vacation time, lower pay relative to other technician jobs in similar fields, and a high turnover rate due to the insistence of only hiring temps, most of which have little to no experience with technology.
Main-line Production Technician (Former Employee) – Latham, NY – April 26, 2017
This is the most massive supervisory top heavy managerial, supervisory work environment that I ever worked at. Besides the name calling and cynical remarks by employees, this work environment was advancing in a positive way with technological advancement. There was completely no talent review of outstandingly dextrous and skilled employees until the management finds out that production is slowed because of a resignation. This is a Company that will keep hiring and leave the long tenured, skilled employee behind without fair compensation.
Great work environment in a technical field
Immature Management and no consideration for talent