IT Support Specialist (Current Employee) – Work from Home – March 26, 2014
Whether you're taking inbound calls or making outbound calls as well as if you are handling issues for residential or business customers depends on the department in which you work. It's a call center environment where you work from home and are connected by VPN to the central office. Employees generally communicate with management and with each other through chat and email, with phone conversations being seldom. The work itself is typical remote helpdesk support where you fix most issues by accessing the customers' systems, with an occasional walk-them-through-it network support.
PROS: The pay is average and the benefits are decent. The job itself is pretty easy and it's nice to work in basketball shorts and a t-shirt if you want. The paid time off is generous when you finally are a permanent employee.
CONS: They generally hire through temp agencies and will tell you it takes about 4 months to be converted to permanent, but that's a lie. The average time a person is a temp is about 1.5-2 years, so don't expect benefits or paid time off for about that long. Also, if you are the kind of person who wants to contribute to the growth of an organization by providing suggestions and ideas, move on to the next gig because they will ignore your ideas 99.9% of the time.
SUMMARY: If you're OK with being a temp for a long time and you don't care if your ideas are ignored, it's a pretty decent company.
Work from home, Paid time off
Temp for over a year, sharing ideas for improvements is discouraged
Remote Technician (Former Employee) – Lowell, MA – February 27, 2018
A typical day is to remote into the remote server, clock in, and start your day. Remote work was done with Bomgar and was useful in resolving issues. A lot of the work that was done was malware removal on both PCs and Macs. Printers were also needed to be fixed as well. Management sometimes was supportive depending on the issue. The most difficult part of the job was getting customers to follow directions in resetting network settings. The most enjoyable part of the job was chatting with other employees throughout the day.
Senior Technical Support Specialist (Current Employee) – Jacksonville, FL – October 31, 2017
I say this because, in comparison to other remote support companies, such as support.com and others, we are paid around 50% more. And with the recent 401k match, that equates to even more. Management is finding more and more incentives to encourage our team to do even more. The leadership has become very supportive and I, personally have grown. I am actually glad to be a member of the "new" Plumchoice team
Matching 401k, Support/recognition from leadership as well as team support.