tech support (Current Employee) – Lowell, MA – August 13, 2013
I worked here for 5 months so far, and dealing with customers being angry because of things added to thier bill. It's an okay job at first being a temp, but thisjob is only just a temp. They do shift bids depending on how good you are at saving subs and sales. Not much on customer service. They rather have you force the product on them instead of assisting. So, the hours you may have won't be the same nor the days off. Managment is okay, though if personal things come up they take it pretty hard. You can also work two days remote and the rest must be in the office, but you have to use a hard line no cellphones. The program of citrix they use isn't the best. It lags, shorts itself out and it's pretty annoying.
Friendly Co workers, okay pay.
retention department instead of customer service, temp job only, shift bids you can't say no to.
Project Manager (Former Employee) – Atlanta, GA – May 15, 2018
Management at the highest level is awful. They provide no direction or leadership. Middle and lower level management are filled with great people who don't have the authority to make the decisions that could really make the company great. (and it truly is a shame)
Remote work environment
Low pay, and depending on the department you are in low job security.
Remote Technical support (Former Employee) – Remote – May 6, 2018
Compensation could be better. Top heavy in the management area. Less sessions per agent would create better resolutions for the customer. Overall there is a sweat shop type working style that makes it interesting and also overwhelming at times.