Low pay and always fell short of their "expectations"
Universal Branch Banker / Teller Supervisor (Former Employee) – Vernon Hills, IL – July 16, 2018
From sales goals to customer service scores, it was nearly impossible to get a "meets expectations" score on the annual performance review.
The worst is the customer service scores. Customers are called anonymously by Gallup, and if the scores are not nearly perfect, then the branch doesn't get their incentive payout.
And furthermore, the employee that received the lower score is placed on an "action plan".
Action plans were common; an overshadow over every stressed employee that his/her job was always on the line.
Low pay, high sales goals, high customer service goals