The call center, customer service industry is rapidly growing and pays well. The hours are very fixed, but there is always opportunity for OT hours. The hardest part of the job is not taking things personal, high stress, and fast paced. If you're a slow learner, this isn't for you. There isn't much room for upward mobility. The incentives that are given for meeting metrics, in my opinion make the work place culture disingenuous. Most likely, you'll be working from home. Most of the on-site call centers are closing.
I do feel that this job strengthened my communication skills, and my ability to effectively multi task.