Billing Specialist (Current Employee) – Chandler, AZ – July 9, 2018
Company places too much emphasis on supplementary duties; too many procedures and inconsistencies in performing common task among employees; workload is not evenly distributed; there is no consistency of work structure; management makes no effort in acquiring additional personnel to lighten work load
The company has forgotten its roots, the heart of what they do. They have let HR run the company into the ground, they are slowly getting rid of the all people that actually know stevedoring. The company is content on replacing them with Maritime Academy graduates, who don't know the first thing about the waterfront. If you are a complete asshat then you will promoted to site or regional management. There is zero budget for good equipment, but they will fly people across the county to take a Kaizen training class. It's not the right hand knowing what the left hand is doing, it's the fingers on the same hand not knowing what the others are doing. Lower level turn over is out of control, but upper management doesn't seem to care.
Customer Service Rep (Former Employee) – Bayonne, NJ – June 4, 2018
Great benefits (medical, dental, eye, 401k, etc) / Good job security
Very tight when it comes to raises/bonuses - hardest working employees who deserved the extra pay never received it. 10+ years there with no raise. We did get a 1.5 - 2% yearly raise but does not amount to much.
If the company treated/paid their employees better, the moral would raise and more productive time would be spent during the day. The management needs to recognize the "smaller" guys who do most of the work at the locations. Instead, they focus on the lower-level managers who - at most terminals - do mostly work hard, but a lot of times the work ethic is not present.
SENIOR BILLING COORIDNATER, COOPER (Current Employee) – La Porte, TX – May 11, 2018
Cooper/Ports America, LLC. is a union facility that provides equipment repair for several steamship lines. The work environment is fast paced with weekly deadlines. I have improved my computer and communication skills working for C/PA.
So many talented people, but poor leadership contributes to an apathetic culture in the workplace and very little team comraderie
Commercial Market Manager (Current Employee) – Jersey City, NJ – April 27, 2018
Because Ports America is privately owned, the current executive leadership team is continuously trying to paint a picture of what the company could be, rather than actually improving it's core services, solidifying customer relationships or grooming it's employees who want to achieve milestones in their respective careers.
While the compensation is generous, it's an extremely demotivating place to work because there is no leadership unifying the company.
I have worked with some tremendously intelligent and hardworking people at Ports America, but all of these individuals have left the company or like me, trying to find a company that will really value their skill sets.
Port America (PNCT) is not a place that I would recommend sending the resume in too. Company is very disorganized and does not seem to have any direction for superintendents or management. Marine superintendents work weekends, nights and holidays on 12 hour shifts. You will not have a social life or life in general. Schedules are very inconsistent and change every week. They are sent out once a week and you never know what days you will be working. Requesting time off can be a hassle to do the department being so short staffed. It was explained to employees that our ability to take vacation was going to be limited due to this. Management is terrible and almost non existent. Managers are very removed from the operation and leave most of the decision making up to superintendents. Decisions carry a heavy amount of responsibility and have to be made with a sense of urgency, causing high stress levels. Training program is non existent. Training in this role is on the job and what you can learn from other superintendents. Also management is not involved in this process, which they should be. Benefits package is good. Salary is not what it should be and yearly raises are extremely poor. Another huge problem with this company is the room for advancement. Being stuck in the same position for years at this company has become the norm. On a positive note the other superintendent working here are smart educated people who are great to work with. As a whole I would not recommend this company and feel that time would be better spent in a company that has room for growth and appreciates theirmore... employees.less
Good benefits, Co-Workers
Poor Management, Work life balance extremely poor, Salary, No room for advencement
Billing Analyst (Former Employee) – Chandler, AZ – January 15, 2018
A typical work day would consist of meetings and setting up new clients. I learned a lot about the People Soft software. The management was okay most of the time they were busy handling other concerns for the company. The hardest part about working there the amount of invoices you had to process.
Excellent benefits and overall company. Employee experience varies widely by department.
Former (Former Employee) – Chandler, AZ – December 29, 2017
My review speaks for Ports America Shared Service Center in Chandler overall. The company has gone through major changes in the past 2-3 years. There were layoffs due to loss of business in 2015-2016, and I saw generous severance packages handed out, with plenty of notice to prepare those affected. Business that affects Chandler appears to be rebounding from that and growing in new directions. During this time, and throughout my career there, I felt HR and management at all levels always did the utmost to take care of employees. They support employee training and development, and there are opportunities for promotions, especially if a person is open to relocation. There were a few bad managers/supervisors and higher ups I observed over the years, most have moved on, but overall I think people feel genuinely valued and respected in the Chandler office.
IT/Service Desk and Tricor tend to have crazier working schedules as they are operations support (24/7 teams) but other departments appear to have more standard hours. I suggest knowing what you're getting into with the schedule for your specific job function or team, and don't have unrealistic expectations. Also, the waterfront is a different beast, don't consider superintendent and terminal employee reviews if you're looking to understand what happens in Chandler.
Great benefits package plus generous vacation/sick/holiday PTO and 401K match, Annual bonuses (if eligible depending on job category), Casual dress code and mostly relaxed atmosphere in Chandler office
Some positions require long or unconventional hours with limited work-life balance, There are trade-offs such as 4-day workweeks
Virtual Sr. Technical Recruiter (Former Employee) – Phoenix, AZ – December 12, 2017
Relaxed, yet fast paced environment; good management; my position was a contract role but would have welcomed a FT role. I supported the many different port locations and enjoyed it. Highly recommend Ports! Good company!
Great Place to work if you hate your family and want to die
Marine Superintendent (Current Employee) – Savannah, GA – September 26, 2017
Terrible management, extreme incompetence, cut-throat coworkers, horrible work ours with no set schedules... I could go on and on. This job is great for an aspiring alcoholic who wants to have stress related health problems early in life.
Can be a good place to work as long as you fit in the group
Manager (Former Employee) – Baltimore, MD – August 24, 2017
Hours depend on the ship schedule and your Managers demands. they often have favorites that get the best schedules. The terminal works 24 / 7. Most high end managers don't want to get involved and stay in the office all day and leave after their 9 to 5. they are out of the loop and get frustrated with having to make decisions. I think they are afraid of loosing their high paying job. nothing good comes from fear. Minorities do not get treated the same and their Pay suffers.
Pay and benefits
upper management is afraid to make decisions and look for scape goats when something goes wrong
Excellent work place.... although you must be very flexible if your a woman due to the fact work hours aren't set
General Laborer (Former Employee) – Houston, TX – August 10, 2017
Great company especially if your male or have no children. The women must be prepared to work long hours and prepared to be on call. It's a bit dreadful if you have children especially if your a single parent. The pay is great!
Billing Specialist II (Former Employee) – Chandler, AZ – August 5, 2017
Ports America is a busy place that loves to cross-train people. There are good people there and good friends to be made. If you work in billing, which I did, you travel to your ports, which is really cool. They want every biller to go to the port and really see hands-on what they are billing for and know the people face-to-face that you otherwise only communicate with by e-mail and phone. The people are nice. You work and communicate a lot with people in other departments in the building and can make good friends with anyone there. People there know what they are doing and work hard. For me, that's a great work environment. You can speak to any supervisor. They don't necessarily know what your specific billings entail, but there is always someone who knows who to go to or what to do. There were plenty of times that a co-worker turned to me out of the blue and asked me if there was anything they could take off of my desk for me. There is a lot of good stalk there.
Superintendent (Current Employee) – Baltimore, MD – January 31, 2017
- No infrastructure - No training - Unmotivated workforce - No advancement - Absolutely no work life balance - Management advocates endless processes and policies and fails to reinforce them - No control over Unionized employees - No accountability