Potbelly definition of people according to PCSP is its employees. Shift leaders are taken advantage of by upper management, expected to do a GM’s job while he/she is on vacation while holding the “promise” of a promotion over their head, only to change their tone next week and essentially say “it’ll happen when it happens.” A promotion should be based on individual effort, not when it’s convenient for upper management.
Back their shift leads, instead of letting their associates run all over them just to avoid terminating employees. At least write them up. Focus on positive attitudes. Treat the shop like it’s your shop, and not expect your shift leads to go above and beyond if you don’t.
Open a Potbelly shop in Springfield, IL
Answered - Cashier/Cook (Former Employee) - Orland Park, IL
Focus on what's best for the business, and reward those properly who teach and enforce the company's standard
Answered - Brent Williams, Supervisor (Former Employee) - Washington, DC
Not cut hours
Answered - POTTBELLY sandwich maker (Current Employee) - Mishawaka, IN
Listen to the people and use terms that reference performance and not their character.
Answered - General Manager (GM) (Former Employee) - AZ
Show appreciation to their employees. never have employees working harder than others and it goes un noticed. Have more one on one talks with the employees to figure out what can be improved within the shop or company itself. increase pay rates employees aren't getting paid fairly for the work they do.
Answered - Shift Leader (Current Employee) - College Park, MD
See employees as people.
Answered - Catering Coordinator (Former Employee) - Gurnee, IL
Be more attentive to your people. Stop trying to do what you perceive to be best, and overlooking your aces. Coaching is a value that is extremely lacking in the Houston Market, many new managers are crippling their stores and staff because they are too stubborn to listen to suggestions, and accept new ideas.
Answered - Catering Coordinator (Current Employee) - Houston, TX
Focus more on employees, instead of growth.
Answered - Assistant Manager (Current Employee) - Plano, TX