PRA as a company is great. The Dallas Regional Office in North Richland Hills? Another story. Let’s start with the training. They only train you for regular collections then pick a random amount of representatives to be in the Litigation Department (which is WAY different from regular collection dept). They literally “trained” us 2 days then pretty much sent us out of the floor for failure. Management is terrible. Their attitudes are bad, they talk about you to other reps/management, some come in smelling like marijuana—YES MANAGEMENT, favoritism is a big issue. Managers pick and choose when and who rules apply to. You go to HR with issues you’re having and they do nothing but hand you motivational papers that they found on google pics and tell you to suck it up. From my understanding THERE IS A CAP on your bonuses. They never come out adding up right, they take your bonuses for any and every reason. They promised us raises since the ending of April and received them at the beginning of September. Managers sleep around. It’s a mess! I would definitely do my research before applying to the DRO location.
Bonuses (If you get to keep them)
Pay, Management, Atmosphere.