Service Technician (Former Employee) – San Diego, CA – November 1, 2018
It was a hard job that was very demanding and required a person to have a lot of emotional strength. Picking up and setting up beds for people about to die and the company wanted you to hurry, but the customers wanted good service. Not worth the $14 an hour.
Home Health Aide (HHA) (Former Employee) – Patchogue, NY – November 7, 2018
They have good training classes and a good teacher. They also have good nurses but most of the coordinators are snotty. They didn’t have enough cases in my area so that resulted in lack of work for months. I Didn’t receive payed vacation or beginners bonus. They always messed up on paychecks. Summer days they would leave work early making it hard to get in touch with the coordinators and they also hardly ever picked the phone up before 10 min. Overall the work that is required in patients house hold doesn’t equal up to the pay received from the job.
Receive HHA certificate
Don’t tell their employees everything they need to know before working, always mess up on paychecks, not enough cases in certain areas
PATIENT SERVICE REPRESENTATIVE (Former Employee) – Phoenix, AZ – October 22, 2018
Extremely fast paced especially at "month-end". Management and Supervision always communicated, kept us "in the loop" and made the stress of the job much more bearable. All kinds of rallies, incentives, "POT-LUCKS" and other fun activities to keep our morale up while we worked sooo hard. The culture was very diverse, everyone was treated equally and fairly. The hardest part of the job was to "make it happen" for our customers especially when they have serious medical needs that must be met within an acceptable timeline. I will miss my co-workers and leads very much.
PATIENT SERVICE ASSOCIATE (Current Employee) – Phoenix, AZ – October 18, 2018
They seem to get their wires crossed a lot and do a lot of useless company programs that nobody wants or needs. A few of us made comments that instead of wasting money on things we don't need give us bigger promotions or bonuses. It hasn't happened. There is lots of turnover which makes for a much more stressful environment.
Common practice of
Regular paycheck with mandatory saturdays now and then
Annual increase does not keep up with cost of living
Reimbursement Specialist (Former Employee) – Phoenix, AZ – October 1, 2018
I enjoyed working for preferred homecare. It gave the opportunity to learn a lot but as far as growth there was not room for. I worked there fo over 3 years and worked very hard t provide the best customer service t patients but Preferred Homecare does not credit the hard working employees.
Patient Service Representative (PSR) (Current Employee) – Phoenix, AZ – September 28, 2018
there is not enough time in the day to complete the amount of work thrown at the employees. training or lack thereof is complete joke. 1-2 % raise each year is an insult to those that bust their tails and voluntarily work overtime to help catch up on orders others slack on. communication is HORRIBLE!! the managers basically look out for themselves. patients complain DAILY about the poor customer service. it is not a pleasant environment to work in.
Customer Service Technician (Former Employee) – Las Vegas, NV – September 17, 2018
I worked as a customer service technician with preferred homecare from March 2018 to August 2018. I had a few frustrating experiences but in hindsight this was a great job. The management was very fair and very easy to work with. Most coworkers were friendly and always ready to offer advice on how to do a better job. They offered plenty of training to make sure we were knowledgeable of medical equipment. The schedule was hard to get used to but if you are a single person with out much family obligations it would be perfect. I really wish I was still working for this company and would go back in a second if they chose to re-hire me.
Work on your own at your own pace. Understanding management who want you to succeed
Working late hours. Pay could be a little higher. Working dangerous areas late at night.
Representative (Former Employee) – Phoenix, AZ – July 31, 2018
The employees were really nice to work with, but that was the only positive part of working there. They do offer training, but it is focused on one area and that was not your position you felt like you wasted two weeks and gained nothing. The company didn't have opportunities for what I was looking for. Real lack of organization and management accountability. Felt like a hamster spinning the wheel.
Poor training, lack of supervisor and mgmt accountability
PATIENT SERVICES MANAGER (Former Employee) – Phoenix, AZ – July 26, 2018
At Preferred, I grew as a manager and was exposed to high level planning/decision making that has prepared me for career growth. The biggest complaint was that many areas were chronically understaffed.
Customer Service Representative (Former Employee) – Phoenix, AZ – June 20, 2018
PHC is not what it used to be. Morale is down and it does not appear to be going up anytime soon. Capped pay and high turn over. Too much work and not enough people. No follow through and no praise for those excelling.
Insurance Verification Specialist (Former Employee) – Las Vegas, NV – June 4, 2018
I loved my management and coworker. We were more of a family. I loved to go to work daily and the potlucks were the best. A typical day would be the orders and speaking to different nurses and hospitals.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Phoenix, AZ – April 16, 2018
good place to learn about the insurance and healthcare industry. good management. competitive pay. the location was really from from me which became an issue, also the lack of benefits were a problem for me the time.