As a starter job, this was great. But as you advance in your career then you begin to see how political things can be. The agency is definitely an "Old Boys Club" culture and has been. The upper management is closed off to "underlings" and the work culture at the branch level. The hand down new policies with no regard for the daily application and processes that are interrupted by it.
If you are looking for a stepping stone job and a way to learn the home care business, this is it. But for longevity, I would suggest not staying here and going to another agency/business that places more value on their employees, both branch level and field staff.
Culture of redundancy