Family Nurse Practitioner (Former Employee) – Farmington, NM – November 21, 2018
You want to serve a patient population that needs healthcare, but you have to deal with poor management and “leaders” that don’t even have adequate education or degrees to be responsible for their departments. Senior leadership in Santa Fe spend more time driving around the state and playing political games than solving the problems of their patients and employees. Promotions and raises are given to people that do bare minimum if they are liked. Providers are expected to see unreasonable numbers in some clinics while others are coddled and their egos stroked in other clinics. Some MDs get add in’s to their salary just so they don’t leave while other staff are worked to the bone and treated like slaves. It’s hard to beat the salary for medical providers, but know that it comes with a cost to you.
There are some good people there....they just don’t get heard and mediocrity is excellence.
Salary, helping others, loan repayment
Lack of leadership, double standards, no accountability
Family Services Assistant (FSA) (Former Employee) – Farmington, NM – October 31, 2018
Management was not what I had expected. It's not a good thing when admin, coordinators, and teachers are talking open about that night's party session, or sitting around and gossiping of who's "not up to par" or making fun of someone's domestic or financial situation. I had expected kindness and professionalism, and none of that was displayed. It's just not one location, but others, including the Santa Fe location.
Hostile working environment, lack of training and communication....
Customer Service Representative (Current Employee) – New Mexico – September 25, 2018
Patients came first, but employees never were appreciated, if you were not a "fave" then you always got the short end of the stick. When one issue changes you are not notified until you make the "mistake", then they tell you it changed and you should have known better. Once your on there bad side, there is no coming back. Administrator and Regional Director need to get replaced, they are two individuals who have never felt someone struggle from poverty, they stick their nose in the air and don't care about the bottom people. They talk about customer service, yet they can't acknowledge their own staff, lead by example.
Money counts and not employees, not people...
pay was good, some coworkers were helpful.
no communication, lack of appreciation, care more about numbers than people
Nurse Practitioner (Former Employee) – Rio Rancho, NM – September 9, 2018
I can only speak for the clinic for which I was hired. There were significant issues with management and competency of the medical director. Such, that there was a Federal audit conducted soon after I left.
Program Aide (Former Employee) – Rio Rancho, NM – August 14, 2018
Enjoyed working with the children, loved sitting, playing and talking to them. I had my hands full with providing each class with their snacks in the afternoon. I also enjoyed the bus ride with getting the children on/off the bus.
LPN (Former Employee) – Santa Fe NM – August 12, 2018
My employment from 2012 to 2014. Left the company to be closer to my home in Albquerque NM. Took out patient position at Veterans Out patient clince ambulatory care. I primary took roadrunner to south Capital but never rembister for cost Of public transportation. Company Had to share with other departments. Act team was awesome to be with Learned everyday.
Outreach and Enrollment Specialist (Former Employee) – Questa, NM – July 29, 2018
My daily schedule was usually full I made my own appointments with consumers and did outreach in house with patients, data entry, filing, research, etc. I learned a lot about the gate ways to medical system and programs like Medicare, Medicaid, Affordable Care and Disability. The culture was diverse in all four facilities, I traveled to varies places and did outreach and serviced Tri-County,Espanola Community Clinic, Santa Fe Guidance Center and Questa Health Clinic and traveled to Taos, Espanola, Santa Fe once a week or sometimes twice and Questa was my home office. The hardest part of my job was not being to help a consumer get medical insurance. And the most enjoyable part of my job was meeting people and accomplishing reaching a source of help for the consumer.
LEAD CUSTOMER ACCESS REPRESENTATIVE II (Current Employee) – Farmington, NM – May 29, 2018
PMS' mission is to serve low-income, multicultural populations of the Southwest. Offering a sliding scale helps a lot of families afford healthcare that they would not otherwise be able to afford. Thus, working for PMS is valuable service to the community. PMS has its struggles in the work culture like any other company other there. You just have to try it to see if it is a fit for you. There are a lot of nice people that work there.
AR billing and collections (Current Employee) – Albuquerque, NM – May 1, 2018
I've worked here for 3 years the company offers benefits and retirement. on the cons side there is a lot of micro managing a very high turn over for this job it could be management or for the fact that your under paid. there is not much room for advancement.
A/R Specialist II (Current Employee) – Albuquerque, NM – April 20, 2018
A comfortable work environment that kept you busy and challenged. I learned to manage my time and resources to provide the best customer service and make sure patient accounts were worked correctly and thoroughly.
Counselor (Former Employee) – Artesia, NM – April 15, 2018
This company had many clinics throughout NM providing medical, dental, and mental health services. As a counselor to a diverse population I counseled adults and children. I was a liaison with the schools in the area , and worked with CYFD as well. Was responsible for assessments and treatment plans. On occasion we also worked with law enforcement.
Workstation Administrator (Current Employee) – Santa Fe, NM 87501 – February 21, 2018
No real understanding of IT or how it should drive business. IT is the redheaded step child that never gets the support it deserves. But the people are great and the pay was good. Some managers are great and others are not so great. But it really is all a result of culture and this comes from the top down. The top doesn't really do anything to foster a positive work environment and HR is no help in this manner they are reactionary and always seeming focused on recruiting rather than retention.