Sales Center Shift Supervisor (Current Employee) – Saratoga Springs, NY – February 9, 2018
working in the sales center, you work with an amazing group of coworkers. the “director” is horrible-very degrading and rude. thinks that adding “smiley faces” to her emails makes everything perfectly fine. I feel like I am in high school on a daily basis with all of the drama.
told one thing but expected to be another (Former Employee) – United States – May 8, 2018
Throw everything you have ever learned about the storage industry out the window. If you are green to the industry and prepared to adhere to all the rules, regardless of how you feel about them. You will do fine.
Lies from management. Then they would question why you lacked motivation.
Asst Manager (Former Employee) – South Carolina – March 1, 2018
What a horrible experience! Prime Storage bought an established, well-liked company and turned it into a dismal place to work. Management was the absolute worst I had ever experienced. Bad communication, immature unqualified supervisor and a whole lot of secrecy. Employees are played against each other. Poor job training and constant emails and notifications of new tasks to complete. Totally unrealistic goals, and corporate culture built on negative reinforcement. Don't even apply here, you will be promised one thing and then reality will be very different.
Facility Manager (Current Employee) – Virginia – February 18, 2018
I have been with Prime for a few years now and I don’t have too many complaints regarding the company or my position. I currently run my own facility and deal with my daily duties with no issues. For the most part the job is super simple but, you do run into some bumps in the road. I think it’s like that with any job. The company is constantly changing and you have to keep up with it but, no major changes to where it’s going to mess you up for the rest of your employment with the company. There can be some high school drama that goes around but, as long as you stay in your lane and don’t get involved you’ll be good. As long as I have been with the company I have been treated fairly and my district manager does not micro manage or hover over me like I’ve read in some of these reviews. As long as your getting your job done the Prime way, life will be good. I would definitely recommend this job if you have great time management and can work without someone holding your hand telling you what to do each day. You definitely have to be disciplined to work here.
Manager (Former Employee) – East – December 4, 2017
Welcome the new slum lords of storage. This is a company with no vision, no plan and no advancement opportunities unless you are female, and have a bachelors degree. If you enjoy reporting when and how long you will be in the bathroom to corporate this is the company for you! Do yourself a favor and take a job at McDonald's you'll be much happier and have the potential for an actual career...
Terrible management, Horrible properties, NO advancement opportunities!
Property Manager (Former Employee) – Pennsylvania – August 8, 2017
In my district forget about it if you're not a female. Upper management only hires friends. They will not support or back you. Prime Storage group is what it wrong with big corporations in this country. Will pay you 13/hr to run all aspects of the property while other companies pay close to 20/hr to start. Move along and don't waste your time.
Manager (Former Employee) – Richmond, VA – May 30, 2017
- Standards/Procedures change on an almost daily basis.
-Inadequate training - was REFUSED any hands on training behind the actual desk, everything was from a packet
- We were negatively graded by corporate and middle management due to our lack of marketing ~ we had no marketing materials because corporate refused to give us any (no business cards or name tags) while they were considering a rebrand
- Was told to sign up for health/dental benefits on a particular day, turns out the day prior was the deadline to actually register (open registration wasn't for another 6 months).
- Middle management with completely way too much on their plate ~ 2 managers overseeing double digit stores in a 200 mile radius with very little communication between the two of them
- For 3 months my location was being negatively graded because we were not selling the extra insurance...we had never been setup to sell insurance and it was up to the same person docking us to schedule to appropriate training
- Unnecessary focus on procedures and doing things in their particular order & not the customer or their issue at hand ~ was very handcuffed by restrictions placed on me and the software used
- Had vendors who refused to work with us & applied late charges to our accounts due to unpaid balances from Corporate not cutting checks appropriately.
- Had problems with my pay and reimbursement for my travel to different locations
- 30 minute unpaid lunches
- One location during the winter had the heat break and the water service disconnected by the county after it was determinedmore... to be hooked up not to code. There was no heat, or running water to the office. A port-a-potty had to be placed at the facility. This problem persisted still up until I left 3 months later.less
Autonomy, Straightforward, When you clock out you're done, Walking the lot everyday
frequent policy changes, sometimes telling you and sometimes not, There was a severe lack of communication throughout each chain of management and command, lack of adequate training
Multi Unit Manager (Current Employee) – Massachusetts – April 26, 2017
Many opportunities for advancement, the company really tries to promote from within when they can. Management really tries to help, train, and coach as much as needed. The company is growing very fast and the policies and procedures change because of this, but upper management communicates the changes well.
General Manager (Former Employee) – CT – February 16, 2017
Managing a self-storage facility doesn't have to be as frustrating as it is at Prime, but their procedures make even the simplest tasks mind-numbingly tedious and taxing. Be prepared to wait weeks, months or even years to get any repairs done with their absurd bidding process. Also, if your facility has U-Haul truck rentals, you'll be expected to handle those as well as the storage end of the business- for the same pay as other Prime facilities that don't have U-Haul. Prime upper management does a great job at micromanaging inconsequential minutiae while ignoring real, actual problems. Also, be warned: you're never going to see a raise. Ever. Proceed at your own risk.