I have mixed feelings about working for Prime. There were some really good perks, and some really bad things as well.
Pros- Overtime pay, mentors were friendly, snack bar in the lunch room, upper management stayed out of your face, work from home was being developed, IT was responsive and helpful.
Cons- Plan on 45-50 hour work weeks, Prime is sorely understaffed with no plans to resolve the issue, Quotas are impossible to meet, they expect perfection, and fast perfection - not allowed to double check your work, its slows you down. Supervisors are antisocial power hungry monsters with vengeful and toxic attitudes, you will be sacrificed for their career advancement, while they chit chat at their desks. When I started, I told them I had a medical need to leave my desk, and was told it wouldn't be a problem. 9 weeks into the job, I was told on my way home that my contract was being dropped due to production goals.
Overtime pay, mentors were friendly, snack bar in the lunch room, upper management stayed out of your face, work from home was being developed, IT was responsive and helpful.
Mandatory OT, managment toxicity, Supervisor power mongering, Impossible production goals, poor training
Management believes you are easily replaceable. Advancement is all about who you know and the workplace culture is alright. Turnover is very high. Ever since Walgreens took over the culture has changed.
Customer Service Agent (Former Employee) – Omaha, NE – May 29, 2018
I worked through a staffing agency so it was very difficult to know what your expectations were at first. Could have let us know in advance that our contract was to end being that they let us know when it was being extended.
Learned a lot about Medicare and CMS guidelines
Not knowing when the contract ended put me in a bad posistion
It was a fun place to work. I did very well at my job there because I am a licensed pharmacy technician and all of the phone calls that I took were from pharmacies needing help and I understood how to help, very well. My boss was excellent and very nice.
Free lunches, overtime
short lunch break, short breaks, no raises, high insurance premiums with a very high deductible
Prime Therapeutics practices the hiring of large cohorts ("contractors") of fresh, young grads for AIS/QAS positions. I witnessed a large number of them, over half, get laid off before training is even completed. This was done in preparation for "peak season", and even more employees were laid off before the season was completed. They only keep a few people from each cohort, you'll have to be extremely competitive to have a chance of sticking around. Management likes to put each employee into a square hole by iterating their "5 words" at every monthly/weekly employee review, and whether or not you're meeting them. Its not an environment conducive to employee development whatsoever.
Customer Service (Former Employee) – Omaha, NE – April 21, 2018
Enjoyed the job I did at Prime. I also like the people they were very nice. I did not like my boss. He was not nice to me and told lies about me. I was contracted so I had to leave after 6 months but enjoyed the job I did there allot.
very fast paced. management is just interested in meeting numbers. employees are not motivated to meet number no ongoing training. upper management do not provide help to employees to get the numbers neede
Pharmacist (Former Employee) – Irving, TX – April 5, 2018
With 2 years retail they jumped into a job that was way over their head. They took it out on the staff especially the BS pharmacist. I could go on and but it is a part of my life that is behind me now, I loved my job dearly and enjoyed my patients. But management took my joy of the job away. Too many figures they did not even know there employees, we were only statistics on a graph and someone always had to be on bottom of the bell. to bad. When I started work there it was a company that was going to do the PBM differently. I miss that attitude. I felt as if I had a steak bone in my pocket and the dog pound was always chasing me.
You could never use all of your vacation and they would not pay you for it!