Great for Single Income, Poor Choice for a Family Income
Field Technician (Former Employee) – Auburn – April 26, 2014
Typical day included going in at 6:30 AM to basically sit around and wait for routes to show up between 7-730 am.(Since you're paid Piece work you're essentially losing money here since you aren't installing) After checking out equipment and getting out of the warehouse, a typical day is pretty decent, but there are days where you could wait 2+ hours for a job waiting for a customer to get home and they never do, so it cancels and you get paid NOTHING other than a measly $1.75 in gas. Expect long hours most days. my average day ran from 10-16 hours depending on workload. As a single guy the income isn't bad, but if you are a family trying live on it as a single income, GOOD LUCK. Since I started and left, there have been FOUR cuts in our contract with the cable provider we work for.I went from making roughly 16-20/hr(After a month or two of getting my rhythm for the work) when I started there, down to roughly 11-13/hr by the time I left. Soon enough I'm sure people will be making the same wage as a fry cook with 10 times the hours. Expect Mandatory 6 day work weeks with some mandatory 7 day weeks as well. If you get sick, good luck actually getting them to be reasonable, they will threaten with write-ups if you don't come in. Oh one last thing, some customers are absolutely great and will give you respect for being a service person. Then there are those customer who just treat you like dirt and will blame YOU(the tech) for the cable company's problems and errors and billing and basically take it all out on you making you wonder why you bother to help people.
TL:DR Personallymore... the people I worked with was great and so where most of the managers that I worked under (There's always going to be people you don't get along with), put the pay just wasn't enough to justify the work we did anymore.less
installor (Former Employee) – New Jersey – November 20, 2017
I myself found it very dangerous on the latter with the outside wires they were not stable in a lot of places that we worked at and the customers were at times very mean when ever you knocked on the door to inform them of the work the team were about to perform and in some of them had illegal services.