Priority Health Careers and Employment
Work happinessScores based on about 29 responses to Indeed's survey on work happiness
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- Company size501 to 1,000
- Revenue$1B to $5B (USD)
There is too much management and they don't get anything done. The individual contributors can be good people, but once you look at the C-level executives, it is very frustrating.
Business Intelligence Analyst in Michigan
on September 13, 2021
VERY stressful environment. Rush trained. Thrown on the floor taking calls with short staff so it’s BACK TO BACK calls (which they make it seem laid back in the interview) and they don’t let you finish your work because calls are backed up so everything just piles up and then you get talked to for having inquiries to finish. Management watches you every second (wrap up times finishing work after calls, break times, and so help you God if you have to go to the bathroom). Messaging you. Asking you why you’ve been working on a certain thing for so long. Etc. You’re criticized for how long you’re taking on your work after calls even if it’s multiple issues or multiple members on the plan. Constantly having to explain yourself. Favoritism! Certain people get a good word from a member and get posted for everyone to see. I got multiple good words a day and never once got posted for anyone else to see or ever acknowledged.. Management won’t notice all your hard work, and those multiple member compliments a day but will notice the smallest mistake. And I mean mistake as in something you don’t even realize you did. They act like you should know everything. Treat you like you’re small if you don’t. You ask for help and are degraded instead of educated even though they tell you that they’re “all here to help.” I got to the point where I avoided asking for help at all costs because I was scared. I got marked down on monthly quality checks for sympathizing with upset members who couldn’t get life saving procedures/tests covered because during the call I said things like “I’m so sorry” and “unfortunately” which was considered “negative language”. I genuinely cared about our members. They are people too. In my opinion, Priority Health just cares about their stats and numbers. This job was so stressful on me, it was even affecting my home life negatively, and taking a toll on my family. I DREADED going to work. I couldn’t even sleep at night because I was anxious for the next day. In training, someone asked what the staff turnover rate was and the trainer said “oh we have people in and out of here all the time!” Why would you even admit that? But it was very clear shortly after training. So many people I trained with quit within a few weeks, then a few more after a couple months, and then many others looking for other jobs. They will keep training you in multiple plans and departments and add you to more call queues without ever raising pay or any incentives. Just more work. The seldom employees who have been there awhile, are the ones who fall into the favoritism category in my opinion. I voluntarily resigned after a few months, and it was the BEST decision I could have ever made. I’m with a company now who values me and treats me like a human, not just a number. They also don’t expect you to take on the work of multiple people and hound you if you can’t get it done on their “time limits” even though it’s impossible. This review seems pretty harsh, but it’s just the truth. Hopefully they can figure things out to accommodate staff better.
Customer Service Rep-Call Center in Grand Rapids, MI
on September 4, 2021
Not a good place to work, no time off, management sucks! Complain about everything,no bonuses or incentives. Co workers have issues that you could care less about
Customer Service Representative in Southfield, MI
on June 26, 2021
People here are amazing and I’ve learned so much. I love PH but I could not obtain permanent employment due to their internal policies for out state employees. However, if I could have stayed I would have. PH really cares about their customers and takes pride in their work ethic.
Appeal Coordinator in Grand Rapids, MI 49525
on May 3, 2021
no advancement opportunities. Very high school like environment. Hours are ok besides open enrollment time.company is very unorganized we learned things about company from customers.
Customer Service Representative in Southfield, MI
on January 27, 2021
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