A typical day would include reviewing PT's schedules to plan out the day, making sure all PT's were comfortable treating any difficult cases, and making sure there were no insurance/billing issues, or patient complaints/inquiries.
The culture was keeping everything fun and lighthearted and keeping everything about the patient. That is really what makes everything the most enjoyable part of the job - helping other people.
The hardest part of the job was knowing and realizing that it's okay to ask for help when you need it. Even the best managers struggle on their best days, and asking for help is in no way a sign of weakness, it is a sign that you are a team player, and you will get through the day with your team together.