Progressive Careers and Employment

More training opportunities and more streamlined tech for our field reps.

After applying, I was contacted the next day for a skills assessment that included math and customer interaction scenarios. 2 days after that, I was selected for a virtual self-recorded interview which can feel very awkward and I didn't think I did well at it, but 2 days after that I was selected for a face to face interview with leadership. The interviewer was very kind and easy to talk to, and he really was most interested in my work ethic and experiences and how they relate to the position. 6 days later I was given the offer contingent on background check, which is very in depth. It's been 6 days since submitting background and I'm currently waiting on completion of that which is 88% complete.

Don’t get sucked into the call center life if you don’t have to. You WILL be on the phones for 8 hours with back to back inbound call, non-stop and sometimes servicing multiple accounts on one call. You will feel so honored to work at Progressive only just to realize 3 months later you just became another voice on the phone.

After applying, I was contacted the next day for a skills assessment that included math and customer interaction scenarios. 2 days after that, I was selected for a virtual self-recorded interview which can feel very awkward and I didn't think I did well at it, but 2 days after that I was selected for a face to face interview with leadership. The interviewer was very kind and easy to talk to, and he really was most interested in my work ethic and experiences and how they relate to the position. 6 days later I was given the offer contingent on background check, which is very in depth. It's been 6 days since submitting background and I'm currently waiting on completion of that which is 88% complete.

Very smooth recruiter very responsive. Taleo software had a tick that booted me out of my scheduled interview time and they manually helped me and were very positive and reassuring. Was told in 7 business days I would hear if I was moving forward. Very long interview. Full hour scheduled.

Yes Progressive will do a background check on all applicants.

After applying, I was contacted the next day for a skills assessment that included math and customer interaction scenarios. 2 days after that, I was selected for a virtual self-recorded interview which can feel very awkward and I didn't think I did well at it, but 2 days after that I was selected for a face to face interview with leadership. The interviewer was very kind and easy to talk to, and he really was most interested in my work ethic and experiences and how they relate to the position. 6 days later I was given the offer contingent on background check, which is very in depth. It's been 6 days since submitting background and I'm currently waiting on completion of that which is 88% complete.

Don’t get sucked into the call center life if you don’t have to. You WILL be on the phones for 8 hours with back to back inbound call, non-stop and sometimes servicing multiple accounts on one call. You will feel so honored to work at Progressive only just to realize 3 months later you just became another voice on the phone.

Very smooth recruiter very responsive. Taleo software had a tick that booted me out of my scheduled interview time and they manually helped me and were very positive and reassuring. Was told in 7 business days I would hear if I was moving forward. Very long interview. Full hour scheduled.

Don’t get sucked into the call center life if you don’t have to. You WILL be on the phones for 8 hours with back to back inbound call, non-stop and sometimes servicing multiple accounts on one call. You will feel so honored to work at Progressive only just to realize 3 months later you just became another voice on the phone.

I used to feel a sense of pride because for the longest time, Progressive was the company to work for. Between the contests, the "pig outs", bonuses for customer compliments, working overtime, etc, regular recognition (which they still do, Rising Star, Top Performer, Elite & M.V.P. bonus plus pro-points) the available amount of overtime celebrating the holidays and of course the end of the year Gainshare bonus. But the culture and worker morale has greatly dissipated. Especially after the passing of the former Progressive owner Peter B Lewis, after his passing everything changed, and not for the better. Once new management was established, they immediately started taking away rewards and incentives, they stopped doing real recognition like during customer service week, they even stopped decorating the campuses for the holidays, they continue to take rewards and incentives away, yet they were placing greater demands upon us They are not living up to their core values, and because of the current opportunities for advancement, to which there is none, and the company culture is diverse, but only up to a certain level. The reason is if you notice, and it isn't lost on any of us, but beyond being a supervisor, there are no people of color in higher management and a supervisor is really just a glorified "overseer" Also if you're looking for a company that offer advancement opportunities, this is not the company. If there is an opportunity, you'll be competing with hundreds of other applicants for 1 or 2 open positions or you'll be with the company for like 15 years before you're even considered for any type of promotion. Other than that, every move you do make in the company is a lateral move, so you're not moving up, you're just moving over. All in all, it's just not the same Progressive I walked into in 2003.

Rotational saturdays