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  • What is the work environment and culture like?
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486 questions

If your resume passes initial screening, you'll receive and invite to complete an online test. The online test has a few math questions, and a mock call center environment where you listen to a few phone calls, input information into the mock system, and choose a series of responses based on what the customer says.

If you pass the test, you'll receive an email within a few days to complete a virtual interview that you have 7 days to complete. You are asked 8 questions, and record yourself answering said questions. You have 3 minutes to answer the questions, and one chance to re-record if you didn't like your first attempt.

If you are selected to move forward after that, you'll receive another email asking you to setup a face to face interview.

Answered February 27, 2020

Better shift options, stabilize customer pricing and better tools. been experiencing alot of tech issues with our support tools.

Answered May 2, 2020

Dont do it but if you really want to work there, just smile and answer the questions correctly.

Answered March 11, 2020

I was told directly after the phone interview that i was moving forward. And a few hours later received my background paperwork through email.

Answered July 8, 2019

Yes Progressive will do a background check on all applicants.

Answered November 30, 2018

They never asked about my customer service experience to which I was a top performer at Geico year after year in customer service. But then they told me I needed more experience in customer service

Answered March 29, 2020

Your Co workers I've met alot of awesome people here

Answered May 2, 2020
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