If your resume passes initial screening, you'll receive and invite to complete an online test. The online test has a few math questions, and a mock call center environment where you listen to a few phone calls, input information into the mock system, and choose a series of responses based on what the customer says.
If you pass the test, you'll receive an email within a few days to complete a virtual interview that you have 7 days to complete. You are asked 8 questions, and record yourself answering said questions. You have 3 minutes to answer the questions, and one chance to re-record if you didn't like your first attempt.
If you are selected to move forward after that, you'll receive another email asking you to setup a face to face interview.
If you were in charge, what would you do to make Progressive a better place to work?
Better shift options, stabilize customer pricing and better tools. been experiencing alot of tech issues with our support tools.
Dont do it but if you really want to work there, just smile and answer the questions correctly.
I just received a phone interview with a Progressive recruiter yesterday. How long does it take before they get back with you on your results of whether you are going to move forward in the hiring process?
I was told directly after the phone interview that i was moving forward. And a few hours later received my background paperwork through email.
Do they do a background check on all applicants or just ones that they feel will be hired?
Yes Progressive will do a background check on all applicants.
I have a question about when it says one year of college experience, I just completed my first year of college, I still have more to go, could I still apply
Again, it doesn't matter what your qualifications are. If they like you you're in.
They never asked about my customer service experience to which I was a top performer at Geico year after year in customer service. But then they told me I needed more experience in customer service