Questions and Answers about Progressive

More training opportunities and more streamlined tech for our field reps.

Stop the metrics nonsense. If you want good customer service delivered, stop making the reps feel pressured to complete a call with a customer. No, it doesn't have to take all day, but you can give excellent customer service when the customer is satisfied, not rushed off the line.

Don’t get sucked into the call center life if you don’t have to. You WILL be on the phones for 8 hours with back to back inbound call, non-stop and sometimes servicing multiple accounts on one call. You will feel so honored to work at Progressive only just to realize 3 months later you just became another voice on the phone.

Paid time off, working from home

Not very flexible

In Sales you take about 20 to 25 phone calls a day, less if you work in the evenings. I take 1,5 hour brake. 30 minutes out of it are paid.

I was told directly after the phone interview that i was moving forward. And a few hours later received my background paperwork through email.

Yes Progressive will do a background check on all applicants.

Questions were based on what was on the resume

Again, it doesn't matter what your qualifications are. If they like you you're in.