Progressive
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What is the interview process like at Progressive?

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  • Seamless. No pressure. No unnecessarily complicated questions. Just prove you know how to do the job, challenge yourself and cooperate with others.

  • After applying, I was contacted the next day for a skills assessment that included math and customer interaction scenarios. 2 days after that, I was selected for a virtual self-recorded interview which can feel very awkward and I didn't think I did well at it, but 2 days after that I was selected for a face to face interview with leadership. The interviewer was very kind and easy to talk to, and he really was most interested in my work ethic and experiences and how they relate to the position. 6 days later I was given the offer contingent on background check, which is very in depth. It's been 6 days since submitting background and I'm currently waiting on completion of that which is 88% complete.

  • Applied for remote work in new york. They responded immediately after assessment. Never heard back and position changed from remote to same position without remote work available within a few days.

  • After completing the assessment, I completed a mock interview online where you record yourself. Then went on to a virtual interview which I did a good job on, unfortunately I wasn’t chosen so I reached out to someone for feedback but never received a reply.

  • You have online assessment then a video recorded interview then a face to face virtual interview. I bombed the face to face interview. They asked me questions to use my current job for examples. They would not let me use past jobs. The questions were sales related it seems like how I persuaded a customer. None of her questions applied to my experiences even tho I have 20 years call center experience. I could not answer her. She did not understand my answers for my job now is a totally different field than progressive.She could not relate nor can I to her. Since i had no examples I offered to tell her how I would approach each situation and she did not want to hear from it. She also made a coment about my face that made me uncomfortable.

  • Stop the metrics nonsense. If you want good customer service delivered, stop making the reps feel pressured to complete a call with a customer. No, it doesn't have to take all day, but you can give excellent customer service when the customer is satisfied, not rushed off the line.

  • After submitting your application you take the assessment, after that you get invited to do the virtual interview which was the most awkward thing ever. I was laughing. I prefer to talk to a real person and interact rather than recording myself. I waited until the end of my seven days to submit it. Big mistake. Do it right away

  • If your resume passes initial screening, you'll receive and invite to complete an online test. The online test has a few math questions, and a mock call center environment where you listen to a few phone calls, input information into the mock system, and choose a series of responses based on what the customer says.

    If you pass the test, you'll receive an email within a few days to complete a virtual interview that you have 7 days to complete. You are asked 8 questions, and record yourself answering said questions. You have 3 minutes to answer the questions, and one chance to re-record if you didn't like your first attempt.


    If you are selected to move forward after that, you'll receive another email asking you to setup a face to face interview.

  • Very easy, virtual and quick

  • I first got eamiked to do an assessment, then couple hours later after complete omg they emailed me to complete an online video interview. Which is behavioral based questions. ( Use STAR METHOD) two days later they emailed me to authorize a background check and to schedule a f2f interview. Hopefully means that I got the job!

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