Disappointed about Progressive wasting my time. Spending valuable time taking 2 one hour long assessments and 45 minutes phone interview is simply ridiculous. Nicole Peterman was not sincere in her interaction with me, in fact, the interviewer felt not engaged. Even though I have 19 years experience in management, extensive knowledge of Insurance laws and regulations, and excellent customer service skills, I knew my chances to have a chance to talk with a recruiter face to face vanished after talking to her. I even asked Nicole for weak or strong points during my interview to at least have a learning experience out of this tedious process, however, I never received any answer whatsoever. I will never recommend to any of my friends to apply with Progressive.
To the point.
The interview process was great! They provided information for preparation of the interview. I didn’t feel intimidated and I found out I got the position a week later!
The interview process does not really capture a candidates true worth in my opinion. If you are great at bsing your answers during the interview that's who they really want.
If your application is chosen you then proceed to the assessment part which is completed online, if you pass that they will schedule a phone interview, if that goes well you will begin your background check online. After that they will schedule an in person interview. They do use the star method so make sure you read the sample questions they send you and have some scenarios in mind to use as answers.
Interview process was great just make sure all your answers are answered in 3 parts.
Answered - Senior Claims Rep (Current Employee) - Tampa, FL
Depends on the position with the assessment but most require it. If you move to the phone interview, then make sure to know the job description in general, why are you interested in doing that role, why do you want to work for the company (do some research about working there). Have your resume neat and dates accurate with most recent on top, and have it in front of you when interviewing. STAR questions are asked so read what Progressive sends to you about that. If chosen to move forward, then a background check and an in person interview or two will be done. Lengthy process but well worth it.
You interview for 2 hours with two different supervisor and you also get to sit with another agent to see what type of calls you well be doing
Answered - Customer Service Representative (Former Employee) - Highland Heights, OH
Very long so be patient. First you apply and will get an email asking you to fill out some information and an assessment. Then you'll schedule a phone interview where they will grill you with questions. (SEE: Youtube videos about the STAR program--how to answer certain questions...they will make you answer this specific way). IF you get past the phone interview, you will schedule an in person interview. Note, it may take a few phone interviews to receive the in person interview...(I had a phone interview 4 times before they said they wanted to meet--for different jobs I applied for over a 6 month window.)
It took me about 3 months and training is 6 weeks as well...you might be hired on Nov. 1st but get into a training class at the beginning of January. Just hang with it and Good Luck!
Laid back, lots of joking and laughing, upfront and straight to the point
Answered - Client Server Operations Analyst, SR III (Former Employee) - Bellevue, WA