Progressive
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What questions did they ask during your interview at Progressive?

17 answers

  • - What interests you most in working in this role?
    - Of all the positions you worked in the last 5 years, what position did you like most and why? What position did you like least and why?

    - Tell me about a time you needed to gather information from multiple sources to solve a problem. Describe the situation, the steps you took to gather information, and the outcome.

    - Tell me a about a time when there was a miscommunication between you and a customer regarding their expectations. Describe the situation, the steps you took to gather information, and the outcome.

    - Tell me about a situation when you had to adapt to a substantial process or system change you encountered while working on an assignment at work or during college. Please describe the situation, how you adapted to the change, and the result.

    - Think about a time when you needed to learn something new in order to accomplish a task at work or during college. Please describe the situation, your actions, and the outcome.

    - Please describe the steps you take to ensure your workload or projects are organized. What specific steps do you take to effectively prioritize your tasks and ensure all aspects are executed accurately? Tell me about a time that this approach helped you

  • First online assessment, basic math and multiple choice behavioral questions. Second a video interview that is computer generated. Eight STAR format behavioral questions.
    Tell me your previous jobs, which did you like best and which did you like least and why?

    Tell me about a time that you had to learn a new task or process at work that was difficult for you?

    Tell me why you want to work for Progressive?

    Tell me how you manage your time at work to complete all tasks on time, give me an example of when you met a deadline when pressed for time?

    Tell me about a time when you couldn't meet a customer expectation?

    Tell me what your greatest achievement was?

  • STAR Format, as other applicants stress, google the format and have some examples in mind.

  • STAR method

  • "Describe a time you do something for a customer that made them very appreciative."
    "Tell me about a time when you had to adjust your behavior to that of a coworkers, and how was the relationship successful?"

  • “Describe a time you went above and beyond for a customer?”

  • Questions were based on what was on the resume

  • Standard what would you do questions. There are two interviews and they used canned questions.

  • They never asked about my customer service experience to which I was a top performer at Geico year after year in customer service. But then they told me I needed more experience in customer service

  • Star METHOD!

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  • What questions did they ask during your interview at Progressive?