It was a very busy position, we answered anywhere from 80-100 calls per day. I learned the commercial auto policies and how to order mvr's, forward insurance policies and driving records to different states, take payment over the phone and send receipts of payment to different states. Management was very supportive of their staff, we were not allowed to be talked to or disrespected in any type of way from agents, policy holders or the state. The hardest part of the position was helping a policy holder get their policy reinstated so their vehicle(s) or fleet of trucks would not be shut down by the state, it took time to get it done and sometimes the policy holder did not understand or agree with the process which we would have to explain and keep them posted on the progress. The enjoyable part were the lunches, gift cards and gain-sharing we would receive every year based on the company overall productivity.