Progressive Employee Reviews

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4.0
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great company
Customer Service Representative (Current Employee) –  Mayfield Hts, OHJanuary 15, 2019
this is a great company everyone is helpful and friendly at all times. the work place is not to crazy but there are a lot of calls and sometimes things are every relaxed.
Pros
helpful employees
Cons
n/a
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2.0
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Commercial Customer Service
Commercial Customer Service Representative (Former Employee) –  Colorado Springs, COJanuary 15, 2019
Progressive doesn't care about their customer service rep's, you're just a number. They continuously are hiring new people all the time. The pay is low and the the rep's re micro-managed to insane standards. People are fired or quit all the time for not meeting their insane customer service goals.
Cons
Micro management on & off the phones
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1.0
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nnn
Licensed Claim Specialist (Former Employee) –  Tampa, FLJanuary 15, 2019
I choose not to comment on my work experience at Progressive. People need to do what's best for them not based on a strangers position. What is good for some may not be good for others.
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5.0
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Progressive
Auto Adjuster - Senior Claims Adjuster (Former Employee) –  Riverview, FLJanuary 15, 2019
Progressive is a great company to work for! The benefits, culture and management are amazing! The workload is very heavy and the business hours are late.
Pros
benefits, culture
Cons
workload
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3.0
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left unhappy
Claims Adjuster (Former Employee) –  Tigard, ORJanuary 15, 2019
training and support are poor; decisions made by management are based on relationships instead of performance. they don't give acknowledgement or praise
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5.0
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Great place to work
Human Resource Service Representative (Former Employee) –  Mayfield, OHJanuary 14, 2019
If you are the type that likes to work hard - Progressive is the place for you! If not, don't bother applying. The culture is employee-driven, however it is a fast-paced employer. Everyone works on over-drive.
Pros
on-site wellness clinic, on-site food court, on-site gym facilities
Cons
High expectations
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3.0
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Okay place to work
Multi- Product Sales Agent/Sales Consultant (Current Employee) –  Colorado Springs, COJanuary 13, 2019
Progressive at first seemed great. But the longer you are there the more they care about numbers over the person. They make you worry about your numbers no matter what and will fire if you are not up to par. It has a lot of politics in moving up here and when you change jobs inside the company, the training lacks credibility. The pay is okay and the benefits is what has kept me at progressive so long
Pros
pay, lunch room in office, Work from home opportunities, benefits
Cons
break time limited, number driven, politics to move up, bad management
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5.0
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Great extra perks
Licenced Insurance agent (Former Employee) –  Colorado Springs, COJanuary 13, 2019
Great place to work paid good also many nice people work there great ceo also very work oriented so you could always pick up extra shifts all the time.
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5.0
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First Call Center
Customer Service Representative (Former Employee) –  Mentor, OHJanuary 13, 2019
The company made sure that you got all the support you needed. Each person in the class would move to the next level at their own pace. The management was supportive and the enviroment was relaxed.
Pros
Flexible schedule
Cons
Laws change often
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3.0
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Progressive
Program Manager (Former Employee) –  Maple Heights, OHJanuary 10, 2019
The hardest part of the job was getting time with management to offer up suggestions. Project load was from 1 - 4 projects. Responsible for the milestones and project deliverables.
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1.0
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Please read before applying
Claims Specialist (Current Employee) –  Memphis, TNJanuary 9, 2019
Please do not apply here! I’ve been working at Progressive for a year and it is the WORST JOB I’ve ever had in my life. The workload is unmanageable, you are EXPECTED to endure the emotional trauma that comes a long with working this job. For instance, this company is METRIC based! You are lied to and told the standards are behavioral based, which is a lie. If you complain or seek help from a co worker or the manager will put you on an action plan. What is an action plan? A paper trail that consist of you getting one step closer out of the door. YOU ARE expected to work 55 hours plus every week to manage your workload with no overtime pay. The employees are afraid to speak up because management will write them up for “not being a team player.” People stay at this job (this is not a career) because of gainshare payouts. People the payout or bonus is not worth the emotional turmoil you will have to deal with daily. **PLEASE DO NOT APPLY TO ANY PROGRESSIVE JOB** unless you are desperate and do not have a car to become a Uber driver. This company is unethical and the workload is unmanageable. If you can handle 300 calls a day from needy customers, 40 voicemails from customers, 20customers picking up checks and signing paperwork at the local branch, and 8 new claims pending, with 20-30 work assignments pending on top of a ton of emails at the same time, this job is for you! Yeah, if you like taking a break or lunch daily don’t apply to this job. If a robot worked here it would quit.
Pros
Paid time off, gainshare
Cons
No breaks, no lunches
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2.0
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Highly stressful!!!
Claims Adjuster (Former Employee) –  GeorgiaJanuary 8, 2019
Simply more work than one person can manage..6/7 new claims everyday, if someone quits or gets fired their work becomes your work, phone rings non stop, voicemails pile up, instant messages come through while you’re in the middle of something. If your numbers are not where they need to be, (It is definitely a numbers game) you risk being embarrassed in front of your peers...You will not succeed putting in a normal 8 hour workday...It’s going to take 10 hour days at a minimum to keep your head above water..If you have to take a sick day or mental day, you will pay for it when you return. Training will NOT prepare you for the unreasonable demands put on your shoulders. I witnessed people quit on the spot because it’s just too much. I left to take a job that pays less, and couldn’t be happier. I got my family time and mental health back.
Pros
Free Lunches
Cons
Work Overload, no work/life balance
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4.0
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Fun workplace
Service Consultant Associate (Current Employee) –  Austin, TXJanuary 8, 2019
Working at progressive was fun and easy, the staff was nice and friendly. I learned alot from working at this company. It wasnt a hard job. The best part about the job was the flexibility
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5.0
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Great Company
Claims Adjuster (Former Employee) –  Charleston, SCJanuary 8, 2019
Great place to work. Yes, it is fast paced and stressful. But the benefits are good, time off is great, and pay is fair. Managers were always good to me.
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5.0
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Great experience
Regional Business Development Consultant (Former Employee) –  Indianapolis, INJanuary 8, 2019
Progressive was an outstanding employer for over 12 years, my only reason for leaving was the opportunity to significantly improve my compensation at another company.
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5.0
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Great place to work
Customer Service (Former Employee) –  Riverview, FLJanuary 7, 2019
A typical work day consisted of about 80 calls. The calls ranged from billing questions to coverages. I learned how to stay patient and show empathy with angry customers. I also learned how to cross sell effectively. The best bestof the job was the connection employees shared. The hardest was making sure you pushed your self as hard as you could to make your quotas.
Pros
Cafateria
Cons
none
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3.0
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Depends on location
Claims Specialist (Former Employee) –  Baton Rouge, LAJanuary 7, 2019
Any position in claims depends on your direct leadership. Like in most places, there are great leaders as well as bad ones. It is easy to transfer positions if you are willing to move in case you get stuck in a branch with bad management.
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5.0
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Very relaxed
Claims reporting (Former Employee) –  Riverview, FLJanuary 7, 2019
Excellent training, much feedback . Shared bonuses for employees annually if applicable. Some scheduling flexibility. Much room for advancement. Team leaders are very hands on and available
Pros
Many incentives
Cons
Call center, sitting at all times
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5.0
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Favorite wprk family
AGENCY SERVICES CUSTOMER SERVICE (Current Employee) –  Lithonia, GAJanuary 4, 2019
Understanding compassionate managers. Flexible schedule.. Yearly gain share. I got about $4500 back after just 1 year! When I had to relocate, progressive allowed me the time of needed to get situated. The training is attentive and thorough.
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3.0
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Great people to work with but company needs to treat employees better.
Legal Assistant (Former Employee) –  Tigard, ORJanuary 4, 2019
I worked with a great group of people and was satisfied with starting pay but pay increases were not great even with an outstanding review. The company does have resources to help employees with
health and fitness, and there are many on site events that bring employees together. I left due to strict and unreasonable rules for hourly employees which made work/life balance (one of their core values) difficult if not impossible.
Pros
Free lunch once and a while, gain share bonus
Cons
Limited PTO and holidays, low pay increases, no schedule flexibility for hourly employees
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Overall rating

3.8
Based on 2,200 reviews
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