Customer Service Claims Representative (Current Employee) – Springfield, VA – February 17, 2014
A typical work day consists of multi-tasking and incorporating outstanding customer service skills with administrative duties.
I have learned during my time with the company how to work efficiently, quickly, and accurately.
My coworkers and I have a great relationship; we always work together as a team.
The hardest part of my job would be the lack of consistency with receiving positive feedback.
The most enjoyable part of my job is the interaction with the customers. I truly love to give customer service with a standard of excellence, being able to smile and make their day better is the best form of motivation.
CSR - Customer Service Representative (Former Employee) – Monument, CO – January 19, 2018
This company was amazing to work for in 2011 when I first started here. By time I left in 2014 it was a completely different story, all they cared about was the bottom line. Be prepared to hit all of your numbers or you will be warned and eventually terminated. I decided to leave because they were taking away all of the flexible schedules and implementing schedules based on your job performance. I was missing time due to an Auto accident so I assumed and was basically told I would get a shift I didn't want. With two young kids and Dr. appointments that just wasn't feasible. As time went on I asked more people how they felt about the workplace. I learned many of them were on meds to cope with the stress. I put my 2 weeks in and couldn't be happier.
Lunch in house, Great benifits
Mandatory overtime, Management, First call resolution, clicks
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Riverview, FL – January 19, 2018
It was a typical call center environment. You have people burnout. You have reps that won't get a raise due to attendance issues that are over a year old. You have impersonal dealings as you are just a number. There were so many people that were not getting yearly reviews and raises.
Call volume is outrageous. No break in between calls to take a breath or drink some water. Advancement is difficult in my opinion. Whatever you do, do not get stuck in sales, it is what I refer to as the "bottom feeders of Progressive". Underpaid, under appreciated and over worked, in my opinion. High stress job. However, the Communication is constant and the Benefits are great.
Supervisor- Claims (Former Employee) – Riverside, CA – January 17, 2018
This was a great work environment that required a high level of multi-tasking and flexibility. I only left the company to pursue parenthood. My team was excellent and I enjoyed the complexity of the position and my coworkers.
Inbound Sales Agent (Former Employee) – Colorado Springs, CO – January 17, 2018
relocated to co to work for them and was with them over a year. enjoyed the facility and perks. didn't feel as if I was being compensated enough for the amount of work that is required, especially when other companies that require similar metrics pay more.
Claims Supervisor (Current Employee) – Fresno, CA – January 16, 2018
Good company with a solid culture. Significantly more opportunities at larger offices and the large hubs. Career advancement significantly impact by the engagement of upper level leaders. Very few opportunities outside of the 1st level of management as the company does a re-organization every 3-4 years.
Bonus, Time off availability
Career is in the hands of direct manager for good or bad
Bilingual Customer Service Representative (Former Employee) – Tempe, AZ – January 14, 2018
Customers are amazing, a couple of escalations but hardly any company errors, usually it's grown adults trying to blame others for their mistakes. Open door policy is great. Management isn't much helpful. You'll never get an accurate answer, you'll have to go through dozens of other people to get your question answered. I wish they offered more schedule flexibility for students but if you're looking for a job that will just cover your bills, this one's it.
Customer Service Representative (Former Employee) – Tampa, FL – January 13, 2018
Great place to work has good benefits and lots of room for advancement. They have really good training and you never have to feel like you don't know what you are doing because the managers and coaches are very helpful. You always get feedback on how your work performance is. Overall Progressive is a nice place to work.
Customer service / Sales (Former Employee) – Riverview, FL – January 12, 2018
a typical day at Progressive was dealing with customer issues and taking payments, the management team was very supportive, I was able to learn in an enriching environment and friendly people. would recommend this company to everyone that has the opportunity to join them.
Claims Contact/Direct Sales Rep (Former Employee) – Phoenix, AZ – January 10, 2018
On a typical day at work, I routinely took information related to automobile claims, then routed the information to a local claims office to be assigned to an adjuster. It was sometimes stressful, especially during periods of high call volume, but I generally found it to be relaxed.
Management was generally easygoing and supportive. They presented feedback tactfully, and your errors were looked at as opportunities for improvement. They even took the opportunity to help you develop your skills, and encouraged you to apply for more challenging roles.
The workplace culture was overwhelmingly positive. I really enjoyed interacting with my coworkers. Also, the company has a lot of art they display in their offices. It was almost like working in an art museum! The call centers in which I worked also had at least one cafeteria where you could get a very good meal and chat with your colleagues.
The hardest part of the job was having to tell customers you couldn't answer their questions, or talking with someone who had lost a family member in an accident. The most enjoyable part was walking around and looking at the art while I was on a break.
Good management, pleasant work environment, great benefits!
Frequent changes to procedures which were usually soon reversed