Progressive
3.7 out of 5 stars.
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Progressive Employee Reviews

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3.4Work-Life Balance

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Based on 1,299 survey responses
What people like
  • Supportive environment
  • Ability to learn new things
  • Inclusive work environment
Areas for improvement
  • General feeling of work happiness
  • Energizing work tasks
  • Overall satisfaction
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Friendly atmosphere

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Progressive's work culture is an interesting one that helps breed productivity. Managers and supervisors are understanding and helpful and are open to helping you grow as an employee and as an individual.
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Good money, stressful work

Being a claims adjuster was a stressful position, the requirements to meet for each claim were overwhelming to manage in a short amount of time. Management has been there so long they are very cut and dry but leaves little care for the person handling the upset customer. Good money, but salary means you take your work home with you sometimes very late. Great company, but if you’re not good with sitting behind a desk getting yelled at through headphones this isn’t a job for you.

Pros

Money, benefits

Cons

Stress
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Great culture, difficult work/life balance

Really enjoyed my time their but very easy to burn out. Definitely trail-by-fire training but you’ll get the hang of it if you want to. You can definitely make a career there if you want to but you will put in work!

Pros

Culture

Cons

Work-life balance
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Great Company. But the jobs are terrible.

The workload for my position in claims is ridiculous. Way too stressful. It’s impossible to stay on top of your work and give good customer service when you’re buried like that.
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Great Benefits; No Work Life Balance

Great Benefits; No Work Life Balance Management has un-realistic expectations for job expectations especially during hard times.Benefits are great as you get a large bonus at the end of the year based on your work from the year.

Pros

Bonus at the end of the year; Benefits; Diversity

Cons

No work life balance; unrealistic expectations for work
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Company cares about you

I like my job; I work from home which many people would love. There is training every step for when you move to other areas. There are coaches and mentoring available as well. Most of the coworkers are extremely helpful and care about us all succeeding as a company.

Pros

Gainshare. Management cares. Work/life balance, benefits

Cons

Job can get monotonous. Getting stuck with unwanted schedule
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Non existent work/life balance

The pay isn't worth the stress and the amount of hours you put in. Coming in early and leaving late is just expected at this job. When you bring up the workload, you'll most likely be told everyone's dealing with it. Not an ideal job for people looking for clear separation between their work life and personal life.

Pros

Pay, room for improvement, time off

Cons

Long hours with no overtime
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Challenging but rewarding.

Managers are very good. Feedback is given almost immediately with the opportunity to correct mistakes. High volume of claims makes work life balance hard.

Pros

Pay, autonomy

Cons

High volume of claims.
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Attractive starting salary

Great company to learn the roleGreat CultureCase Load overwhelmingExpectations UnrealisticTo many phone calls and voice-mailNot enough support Guidelines consistently change

Pros

Gainshare

Cons

Work Load
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Not a bad place to begin a career

As long as you stay on top of your (reasonable) workload, you'll be just fine. Great management structure with plenty opportunity to move up after ~6 months.

Pros

Management has your back, pay/benefits

Cons

Workload can be overwhelming if you get behind
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Fun work environment

Everything is smoove sailing. I love overtime and paid time off. It is please to come to work everyday. My co workers are very helpful and supportive

Pros

Free lunches

Cons

Pay
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Flexible and generous pto

A great company for work life balance,flexible attendance policies and generous pto and pay. Management will do their best to work with you and understand your absences.
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If I can give zero stars I would

Toxic positivity. If you aren’t brown nosing you aren’t going to make it. They beat around the bush for everything and leave you in the dark most of the times.

Pros

The day eventually ends

Cons

Healthcare sucks. Managers suck. HR sucks. You have major anxiety of you are on PTO. It’s just sad.
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Great opportunity to learn new skills

I had a great team and great managers, a lot of resources to back up being a great customer service. You talk to customers on the phone all day so have to be mentally strong. You learn new things every day and changes in guidelines do happen often so have to be detail oriented

Pros

Good pay

Cons

Stress
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Stable and challenging depending on your department

Each department has it's pros and cons. As a claims generalist associated, they want you to investigate coverage, establish liability by calling parties and getting supporting documents, and setting up for repairs. It's not that bad but it's hard when they also want you to be in available for phone calls for claims outside of your own. Most of the management that I've met have been more than happy to support and help all they can for you to succeed. Claims is high volume and you gotta be okay handling confrontation.

Pros

Gainshare bonus, opportunities to move in company

Cons

High work load, learning curve of a few months
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Growth opportunities

Overall over worked, no home work life balance. Angry customers tons of new claims and phone calls daily. Not enough training for new adjusters. Management does not care

Pros

Free lunches

Cons

Overwhelmed
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Pay is decent but job is stressful

Pay and benefits are decent, except them changing vision insurance and now having to find a new doctor. The call que is ridiculously long and you hear about it from every caller. If you arent be chewed out, youre being chewed out and hung up on.
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Positive work environment

Progressive is a great company to work for. But it does effect your mental health at times. It’s hard to work past 2 years. It’s also difficult to switch departments. I dislike the fact that you have to bid for a schedule every year if you’re in the services department. You might get stuck with a schedule you’re unable to manage. With that it makes the job feel unstable. Progressive does care about their employees and do a great job with showing it. So it has its pros in cons.

Pros

Care about their employees

Cons

Effects your mental health
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Pretty Good Place To Work

Management is very supportive. Training is very thorough. The call volume and back to back calls are the only thing that is a bit stressful. I do feel like I have the resources to be successful though.

Pros

Work from home

Cons

Schedule
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Call center!!! Back to back calls.

Progressive is a good company in general but any phone related position with them is stressful! Customer service, sales, IVT and claims are pretty much back to back. No matter what department you are in they expect you to up sale. If you do not meet your numbers for up sale, you go on verbal warning, then written, then final. Usually you are given 1 month to get your numbers up. Even if you are doing a great job on the phone and with the customers. Most of the supervisors are cool but remember they are trained to show empathy. There is no escalation que for irate customers so you have to handle the call unless the customer request or demands to speak to a supervisor. Even if the customer calls in requesting a supervisor and you get them to someone, you will still get feedback. No matter what happens if you get feedback, they will ALWAYS point something out that YOU could have done. If the calls start to slow down in your department, they will pull you out of your department and put you in customer service to help them with they're call volume. Super stressful and can become depressing. If you don't mind being on the phones all day with back to back calls and don't mind having to up sale on majority of calls...then this job may be for you. Otherwise take time to strongly think about it.

Pros

Gainshare bonus, remote

Cons

Back to back calls, stress
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Great place to launch a career

Top notch training with competitive pay and great benefits. Like any claims position, there is a heavy work load and you are expected work quickly and efficiently to meet metrics that can seem daunting. Workload may require some early mornings or late evenings to keep up. It can feel like there is too much to do and not enough time to do it which leads to stress and can cause burnout if not managed. Claims is not for everyone and there are opportunities to get into different positions if you are willing to relocate.

Pros

Pay, benefits, job security

Cons

Heavy workload and lack of communication between decision makers and employees
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Overall rating

3.7

Based on 3,542 reviews
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Ratings by category

3.4Work/Life Balance
3.9Compensation/Benefits
3.5Job Security/Advancement
3.3Management
3.8Culture

Ratings from women

4.1
InHerSight Score
4.0Personal Development
4.4Career Opportunities
4.0Family Support
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