Prospect Medical Systems Employee Reviews for Customer Service Representative

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2.4Work-Life Balance
2.4Pay & Benefits
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poorest of poor
Customer Service (Former Employee) –  Orange, CAJanuary 19, 2018
Management or Manager is a completely ignorant but got the job somehow there and are clueless of how to run with no basic knowledge. They start learning at the company from scratch and don't even know the difference between Medical and what is insurance. They are dysfunctional beyond imagination, ran by people who don't know about compliance or labor laws or anything for that matter and top of that behave so RUDE and unbelievably rude. Other departments seem to have similar problems about extreme favoritism..
Unbelievable stories are too long to list here.
Don't be fooled by the building.
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1.0
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Not a healthy place to work at
Customer Service (Former Employee) –  Orange,caMay 2, 2014
Let me start by saying that Prospect Medical is not a healthy place to work at. They over work you to the max. Management has high expectations from customer service but yet they don't provide the tools that customer service needs. The training is horrible. There is no room for advancement. People are always calling off and we are always short staff.
Pros
Nothing
Cons
Poor management, training is bad. High expectations and upper management not aware
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Overall rating

2.6
Based on 68 reviews
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Ratings by category

2.4Work/Life Balance
2.4Compensation/Benefits
2.2Job Security/Advancement
2.4Management
2.5Culture

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