As a start-up, there were expectations that the first year of operation would be challenging. When your first year of operation is 2020, things become incredibly uncertain. Despite the expected and unexpected challenges, the Prospero team worked amazingly together to meet or exceed many of the first year goals for the company, including helping an incredible number of patients and families through a very difficult year. The leadership team continued to maintain our focus on serving patients and gave us the tools and flexibility necessary to make it happen.
Triage Nurse in Memphis, TN
Even though this is a start up company, the Administrators all have a lot of experience. They just did not make plans on how to organize, manage, and communicate with the employees well. All of the training/orientation was unorganized and none of the trainers seemed to know who should be taught what. They required the only 2 of the Triage Nurses to come to the office daily and sit while they trained Customer Service and Engagement Specialist. Other Triage Nurses got to sit at home getting the same pay. Training for the Triage Nurses was only 3 days by an inexperienced Nurse Manager reading from the screen.
Palliative Care Social Worker in Northeast
I've worked at Prospero for a year and I have never been happier in a job. Prospero is the child of Optum Supportive Care and UnitedHealthcare, when the value of an ACO/Population Health Program was recognized. What I’ve experienced so far working at Prospero:
• Supportive coworkers and leadership
• Concerns are not only listened to but addressed at a never-before-seen-by-me-before fast pace
• Decisive actions are taken with both employees’ and patients’ best interests at heart
• Prospero was light years ahead of others when the COVID-19 pandemic took hold, allowing employees to work from home a full 2 weeks before other like programs.
• Accomplishments are recognized and shared with all – there’s no “you never notice what I do until I don’t do it” culture.
Sure, there are things about Prospero that can make you crazy, but that's work in general. Sometimes there’s too much to do. Sometimes that too much to do can cause your stress level to rise exponentially. But expecting to never be stressed in a job is beyond unrealistic and working for Prospero has brought me as close to happy in a job as I’ll ever be.
Project Manager in Memphis, TN
Prospero serves a very vulnerable patient population, and everyone that works here is cognizent of that at all times. It is rewarding to work for a company that always keeps our patients, their family and their caregivers at top of mind when making decisions.
Prospero has rewarding challenges that you would likely not be able to be a part of in other healthcare organizations. We procure and implement new systems, processes, procedures and more every day -- something very unique to a startup.
Overall, Prospero cares about people -- its employees and most importantly its patients, which is why I choose to be a part of the Prospero team!
Employment Brand Intern in Memphis, TN
Working for Prospero Health has been an overall incredible experience. As an intern for a rapidly growing startup, I have learned more real-world applications in these few months than I did in my four years at business school. With Prospero being a startup, the day to day is everchanging. One thing that never changes, however, is the fulfillment of knowing that the work you do is changing other people's lives. From an internal perspective, the culture that Prospero invites is nothing short of amazing. Everyone you will work with is so much fun, and they all truly have a heart for service. As long as you also have a heart for service, this is the place for you.