ESD Technician (Former Employee) – Barbourville, KY – January 23, 2019
Great job. In the end, my goal was to be as helpful to the Veterans as possible, but rules and procedure left my hands tied in a lot of situations. The contract was more concerned with making money for the contract and less concerned with helping the customer. Also, the job has no faith in it's employees so it is micromanaged from up high to even the lowest rung of worker.
Customer Service Representative (Former Employee) – Barbourville, KY – February 20, 2019
I did my interview in October and had surgery the next day. A certain someone pulled my job offer because I told her that I could not drive on my pain medication. She told HR that I refused because there would be drugs in my system. I obviously had medical documentation following surgery that I would have pain medication in my urine. I had to talk to HR and have it straightened out. After a few days, the job offer was given back. Flash forward a few months and the same certain someone tells me that I have to blow off internship (I am a college student in my last semester and made it VERY known that I would be doing internship at this time) to be in training no questions asked. During the interview process, I was told that I would be accommodated for this time, even through training. Had I not been told that my schedule would be given consideration during training, I would not have wasted my time in the first place. She rescinded my job offer again. The management of this place is the biggest joke. They conduct business like children and clearly have no checks-and balances system to keep their upper employees regulated.
Employee (Current Employee) – Round Rock, TX – October 8, 2018
Would not recommend to anyone unless you are single and don't have any family or a social life. Work/life balance is poor. Expect to be called on your day off (whether vacation or sick) for a question or information that can absolutely wait until the next day. Expect to work lots of overtime when your manager suddenly says it is required. Management is not supportive of (all) staff or their concerns and expectations of some staff can often be very unreasonable. Favoritism is really bad and if you aren't a pet then you can feel really screwed. Lots of stopping, starting and running in different directions because management doesn't always understand what needs to be done, but they expect certain results either way even if they are completely wrong. Only one way to do anything - the manager's way (see previous comment). Managers have no problem telling you at the last minute while walking out the door at night that they need something on their desk when they arrive in the morning that they've known about for weeks. HR department is highly pro-management and doesn't offer assistance or support to employees requesting help for issues with superiors. If you go to HR with an issue with a supervisor prepare for a follow up rebuttal of your failings, especially those you've never heard of before. Management is condescending and talk to you like you don't know how to do your regular work or have to be reminded. Awful place. Enjoy most of my coworkers though.
Some of the employees are good people
No breaks, so be expected to work through lunch without eating, very hard to take off for anything without being made to feel guilty, overly aggressive management style, very silent office until the manager yells and screams which is frequent