Micro management. They have implemented assigned seating, which is ridiculous in a call center environment. Management shows too much favoritism and unfortunately, if you are not well liked you will not get promoted. If you fall in a certain age demographic, you do not get promoted. The open book policy is too open, meaning, nothing is kept confidential to include HR. Management wears its feelings on its shoulders and comes in with unfavorable attitudes. They preach being positive and team building but tend to promote the opposite.