Great Starter job
Protocall provided a space for me after I graduated with my MSW to get the professional experience, training, and confidence to move into other positions outside of Protocall. Work schedules depend on what the current need for the call center is and what time of year it is. I started on Swing which is 2nd shift and am now working a hybrid between 3rd - more... and 1st shift. It was the only job I could find that had competitive benefits in the Grand Rapids area where they also had partner benefits, EAP services with 6 counseling sessions per issue, also provided educational opportunities to take advanta ... - less
ProsNo paperwork taken home, fantastic colleagues, career development, experience with systems all over the US and Canada, opportunity to become proficient in crisis mitigation, full benefits, Eap, competitive hourly rate.
ConsTough work flow, restrictions with schedule, learning curve.