Proud Moments Employee Reviews

Basically overall it’s a great opportunity but you have to deal with a lot and you won’t have good support from families or your supervisors they only care about making their money. I would’ve appreciated more help and when I needed something I had to wait for someone to get back with me I tried to get help with dental care for a couple of months and someone got back to me when I left the company.

Pros

You can get your RBT and good benefits

Cons

No support from supervisors, No support from families, no gas mileage reimbursement

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Official response from Proud Moments

November 2, 2022

Thank you for taking the time to share your feedback. We are glad to know that you felt that the support to earn your certification was beneficial. Proud Moments aims to support you in your job so you can deliver personalized and compassionate care to our clients and their families. We are sorry to hear that you felt unsupported by your supervisors though, as we have a high value of team work to provide the gold standard of care to children on the autism spectrum. If any current employee feels the same way, we would encourage you to reach out to Human Resources to share that supervisor feedback. Thank you for all you brought to our team; we wish you the best!

Very pleasent

Behavior Technician (Current Employee) - Nashville, TN - September 19, 2023

Recently got hired as a BT, and have had a great experience so far. I’ve been thoroughly supported and feel at home. I’m looking to continue with them and in the ABA field

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Official response from Proud Moments

September 21, 2023

Thank you for your review and feedback! It is great to hear your team has been both friendly and supportive. The positive and compassionate environment that both our clients and team members enjoy is a result of outstanding colleagues like you! We appreciate all you do.

Proud Moments insights

Based on 272 survey responses

What people like

Time and location flexibility
Ability to meet personal goals
Clear sense of purpose

Good vibes

Behavior Technician (Former Employee) - Rockville, MD - September 12, 2023

I have not begun working here yet but the interview and onboarding process so far has been very smooth. As for the interview process, I received an offer at the very end of the second interview, and got a good vibe from the interviewer. The onboarding process has also been very self explanatory; there is not a lot that you have to do on your part.

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Official response from Proud Moments

September 14, 2023

Thank you for sharing your experience interviewing and onboarding with us. We're delighted you had a good experience and look forward to you starting with us and the positive impact you will have on the lives of clients.

Productive and focused environment

Assistant Store Manager (Former Employee) - Miami, FL - August 18, 2023

Good company for what it offers. Certainly not a place to maintain a long term career. Get the work experience and move forward. Management is a bit finicky at times as well.

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Official response from Proud Moments

August 21, 2023

We are sorry to hear you feel you did not receive the employee care from management that we aim to provide. As an organization, we aim to create an environment that supports all employees for career success. We're disappointed to hear you felt you couldn't grow your career here with us. We encourage any team member with similar questions or concerns to share that feedback with Human Resources. We are grateful for the positive impact you had on the lives of your clients. We wish you success in your future endeavors!

Supportive environment but a little disorganized

BCBA (Current Employee) - Murfreesboro, TN - August 17, 2023

Management and staff are respectful and supportive, but upper management is a little disorganized. The work is meaningful and the pay is good, but you have to advocate for yourself or you're likely to be swept under the rug.

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Official response from Proud Moments

August 21, 2023

Thank you for leaving a review. We're delighted to hear your compensation is meeting your expectations. However, we're sorry to hear support from upper management has not met your expectations. We encourage any current team member who may have similar questions or concerns to share their feedback with their direct supervisor so that we may address them. We appreciate your contributions to the team.

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Pay

Behavior Technician (Current Employee) - Nashville, TN - August 16, 2023

I wish they paid us enough to get paid livable wages. $20 and hour? can barely afford groceries, gas and rent in Nashville. No room for growth, lots of burnout.

Pros

Cute kids

Cons

No breaks, not paid well

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Official response from Proud Moments

August 21, 2023

Thank you for taking the time to share your experience here. We value your feedback. One of the ways we care for our team is by offering competitive compensation and benefits, so it saddens us to hear you feel these do not meet your expectations. We're also disappointed to hear you didn't feel there was room for you to grow your career here. We encourage you to share any concerns or questions you have Human Resources to learn what options may be available. Thank you for being part of the team!

unprofessional and unproductive

RBT (Registered Behavior Technician) (Former Employee) - Milton, FL - August 14, 2023

I think the company did not value the RBT's or the BCBA's. they only value pocketing the insurance. On a deeper level, the BCBAs at this location were not good. They were very "cliquey" and the atmosphere was affected as a result. you would think a company specializing in helping children and simply making the world a better place would be filled with compassionate, welcoming, and professional people. The company as a whole does not look out for their RBT's. I would advise finding another ABA place. This one is very unethical.

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Official response from Proud Moments

August 18, 2023

Thank you for your review and feedback. Providing personalized and compassionate care to our clients is our highest priority, and we strive every day to help children and young adults achieve what they never dreamed possible. We value our employees and are so proud of the friendly and supportive team we have here. We are sorry to hear you feel you did not receive the care from management that we aim to provide. As an organization, we strive to offer our team with the best possible work experience as well as create an open and collaborative environment. We encourage any team member with similar questions or concerns to share that feedback with your direct supervisor or Human Resources. We are grateful for the positive impact you had on the lives of your clients and we wish you all the best in your new position!

Well, I'm still here

BCBA (Current Employee) - Las Vegas, NV - August 10, 2023

This company had ebbs and flows like most other companies. Your time here will vary depending who you interact with. Good Luck!

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Official response from Proud Moments

August 21, 2023

Thank you for taking the time to leave a review. We look to our team members to provide feedback and share ideas on how we can improve. Please share any feedback you have with your direct supervisor so we can address any of your concerns. We appreciate all of your hard work and dedication to delivering personalized and compassionate care to our clients.

Poor work environment.

Board Certified Behavior Analyst (BCBA) (Former Employee) - manhattan and queens office - August 10, 2023

Proud moments organization has terrible with staff communication. They do not show compassion for their clients. They continuously hire BT's with less than adequate experience which results in high turn over rates and clients going months without service. Their compensation is lower than most NYC agencies. They do not provide appropriate compensation for staff training.

Pros

none

Cons

no appropriate trainings for incoming staff, no staff appreciation, no PTO

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Official response from Proud Moments

August 14, 2023

We appreciate you taking the time to provide feedback. Rest assured, client success and employee wellness are incredibly important to us. We proudly invest in our employees through a number of different avenues including competitive compensation. It disappoints us you felt your compensation did not live up to your expectations. Additionally, we strive to offer our team with the best possible work experience including supportive leadership and open communication. We regret to hear you felt our communication did not meet your expectations, and appreciate your feedback as it will help us to revisit and revise our approach where necessary. Your feedback is important to us as we continue to grow as an organization. We wish you success in your future ventures.

Look elsewhere

Registered Behavior Technician (Former Employee) - Nashville, TN - August 7, 2023

My experience at Proud Moments was truly disappointing. The lack of communication and timely responses from the company to its employees was frustrating. The management seemed ineffective and lacked value. High turnover rates and a low client base further compounded the challenges. Unfortunately, there was no compensation for drives, and the absence of a sick policy made the situation even worse. Overall, my time at Proud Moments was marked by a lack of support and an overall negative experience.

Cons

Horrible management

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Official response from Proud Moments

August 9, 2023

Thank you for sharing your experience with us. We respect and value every member of our team, and regret to hear that this was not your experience. As an organization, we strive to offer our team with the best possible work experience including open communication. We regret to hear you felt our communication did not meet your expectations. Additionally, we aim to create an environment that supports all employees for career success so we're sorry to hear you feel you didn't receive the support from management we aim to provide. We encourage any team member with similar questions or concerns to share that feedback with your direct supervisor or Human Resources. We are grateful for the positive impact you had on the lives of your clients and we wish you all the best in your new position!

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Work environment and life/work balance

Care Coordinator (Current Employee) - Edison, NJ - August 1, 2023

I love working here. I'm happy! My mental health have improved significantly and I'm just grateful I got an opportunity to be here, make an impact on the families and at the same time grow as a professional. 100/10 recommend this place :)

Pros

free lunches, free snacks, coffee, free materials to success at your job

Cons

cigna health insurance is not good at all!

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Official response from Proud Moments

August 3, 2023

Thank you for sharing your experience! We are thrilled to hear you enjoy working at Proud Moments ABA and that we support you and your mental health. Through your passion to provide care and comprehensive treatment plans, you give your clients the tools to navigate the activities of daily living. We are grateful for the positive impact you have on the lives of your clients.

Don’t work here

Rbt (Former Employee) - Las Vegas, NV - August 1, 2023

I worked as an RBT at this clinic and management was terrible the center manager is very rude and that’s the first thing you will notice when you tour the center. Most of the BCBAS will offer negative feedback and will not be there to support RBTs when a child is difficult. If you try to report anything to HR goodluck because more than likely you will receive retaliation for speaking up. This company seems to be run by a group of friends or family. I wouldn’t trust it

Pros

None

Cons

Everything

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Official response from Proud Moments

August 7, 2023

Thank you for your feedback. We are so proud of the friendly and supportive team we have here. We are sorry to hear you feel you did not receive the care from management that we aim to provide. As an organization, we strive to offer our team with the best possible work experience as well as create an open and collaborative environment. We are grateful for the positive impact you had on the lives of your clients and we wish you all the best in your new position!

Pays a lot but not worth it

BCBA (Former Employee) - Rockville, MD - July 20, 2023

I worked here for a few years. They paid significantly more than other companies in the area… but not worth it. Totally money hungry, puts billable hours ahead of everything else. Don’t expect to get paid for anything not billable either.

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Official response from Proud Moments

July 24, 2023

Thank you for sharing your experience. Here, we strive every day help children and young adults to achieve what they never dreamed possible: this is our mission and top priority. We encourage any team member with similar questions or concerns to share that feedback with your direct supervisor or Human Resources so we can ensure your voice is heard. We wish you success in your new position!

The pay is not enough to overcome the focus on the almighty insurance bill vs the outcome of the child.

Registered Behavior Technician (RBT) (Current Employee) - Las Vegas, NV - July 13, 2023

What is the best part of working at the company?Hourly wage is higher than industry standardWhat is the most stressful part about working at the company?Toxic Culture. Burn and churn mentality. Incompetent administration. Fraudulent billing What is the work environment and culture like at the company?Horrible. A company employing behaviorists that doesn’t understand reinforcement vs punishment.What is a typical day like for you at the company?This hard work . It’s 1:1 intervention so it’s intense but rewarding if you are child focused

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Ethical and Productive

BCBA (Current Employee) - Rockville, MD - June 21, 2023

I have worked here for 4 years and I love it. They have grown alot and developed into a wonderful company. They are organized and offer a great pay rate/benefits package.

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Official response from Proud Moments

June 23, 2023

Thank you for taking the time to leave a review and thank you for your 4 years of service. It is great to hear you love working here at Proud Moments ABA. We're glad you are enjoying your compensation and benefits. We are grateful for the positive impact you have on the lives of your clients.

Eh

RBT (Current Employee) - Columbus, GA - May 14, 2023

I felt as if the turnover rate was high due to the fact that I was hired within 10 minutes of my interview back in January. From my experience here, I can say that for the first five months of me working here, I was not getting many hours and my client’s parents cancelled very frequently so yeah. Money was and still is tight. I got a full time position but I haven’t been safety care trained to take on the clients that I currently have to there’s that so yeah there’s that

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Official response from Proud Moments

May 16, 2023

Thank you for your commitment to providing compassionate care for our clients. We pride ourselves on offering hands-on training and learning opportunities to our RBT employees, so it saddens us to hear you feel our training has not met your expectations. One of the ways we care for our team is through offering competitive compensation and benefits, so it saddens us to hear you feel these do not meet your expectations. We encourage any current team member who may share similar sentiments about compensation or training to share their feedback with their direct supervisor so that your concerns can be addressed. Thank you for your dedication and hard work to our clients and team.

Work with kids

ABA Therapist (Former Employee) - Baltimore, MD - May 11, 2023

Training opportunities and friendly staff. i was only given one client to work w/ so pay was low. Not too much guidance from BCBA. Not sure if I believe in ABA.

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Official response from Proud Moments

May 15, 2023

Thank you for your review and feedback! While it is great to hear you enjoyed the training opportunities and friendly staff, we're sorry to hear your compensation and support from BCBAs did not live up to your expectations. We appreciate your efforts in providing personalized and compassionate care to children on the spectrum. We wish success in your next role!

Has potential

BCBA (Former Employee) - Nashville, TN - May 5, 2023

I only worked for a short time. Credentialing took awhile which delayed the time to get started. I also didn’t have enough cases or rbts. It might have been my location

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Official response from Proud Moments

May 9, 2023

Thank you for sharing your experience. We are grateful for the positive impact you had on the lives of your clients and could not serve clients and families without employees like you. We are constantly working to become a more efficient organization across all locations, and we always want to hear ideas on how we can improve. Thank you for providing this feedback. We wish you the best in all your future endeavors!

Administration needs work

Registered Behavior Technician (RBT) (Current Employee) - Fort Mill, SC - April 21, 2023

Working with kids is really rewarding, but this company is a mess. Their review process is unfair- you’re penalized for things that are not in your control- like someone else not doing a review. There is no communication across admin to those in the field No pay for client cancellations and an unrealistic 90% cancellation policy. No sense of community, you are an island on your own tethered to your BCBA. Don’t sign up to work in the Carolina’s.

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Official response from Proud Moments

April 25, 2023

Thank you for your review. While it is great to hear you find the work rewarding, it is disappointing to hear communication, community culture, and the administration were a challenge. Thank you for sharing this feedback with us as it will help us to revisit and revise our approach where necessary. We encourage any current team member who may have similar questions or concerns to share their feedback with their direct supervisor so that we may address them. We appreciate your contributions to the team.

Great place to learn and grow

Behavior Technician (Current Employee) - Suffolk County, NY - April 10, 2023

Amazing families you get the pleasure to work with, supportive BCBA’s and great pay. Very rewarding place to work. Highly recommend if you are planning to become a BCBA

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Official response from Proud Moments

April 12, 2023

We appreciate you taking the time to provide your review and feedback. It is great to hear how you enjoy the fun and rewarding nature of this work as well as your compensation and co-workers! We are so grateful to have you on our team and we appreciate your passionate and dedicated efforts.

Good Company

RBT (Registered Behavior Technician) (Former Employee) - Washington, DC - April 10, 2023

It was a good company that most of my supervision from BCBA was held online. I was only have one client however the company was really good and all the admin staff was really good

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Official response from Proud Moments

April 12, 2023

Thank you for sharing your review. It is great to hear you enjoyed working at Proud Moments ABA! Here, we provide a supportive and collaborative environment across all departments, so we can provide excellent care to our clients and their families. Thank you for being a part of our exceptional team. We are so grateful for your contributions and we wish you all the best in your future ventures!