Easy to get burned out..
If you exceed 4 “unplanned absences” in a YEAR (sick, family emergency, have to leave early) you are let go as a contractor. A typical day is coming in and looking at the call queue and over 50 people are waiting in line for tech support. If your phone call exceeds 10 minutes, you are expected to explain your phone call over chat to your leader. In between calls, you cannot exceed 1 minute of “after call work”. And you pick up calls back to back, all day. 2 15 min breaks, one lunch break. Once you finish new hire training, there is no additional training. You are expected to just pick things up as you go along because there are always calls waiting. If something changes, they will just send out an email, which you never have time to read anyway since you have to always be on the phone.