Headquarters (Current Employee) – Redwood Shores, CA – December 7, 2017
The CEO is a nice man with the best intentions however the organizational culture is very much rooted in mediocrity and lack of accountability. Managers are ill equipped to lead teams which reflects in the extremely high turnover. While there are plusses like good benefits and perks, this is no place for someone who is looking for professional and development and long term success.
TELLER (Former Employee) – Walnut Creek, CA – January 24, 2019
thought it was a great place but the managers in walnut creek do illegal stuff. my manager would change our times so we wouldn't have overtime even though we were told to stay and help longer than our shift. and when it was brought to corp's attention they did nothing about it. manager still works there off Bancroft.
a great place to work, would recommend to any one.
Records Specialist II (Former Employee) – Redwood City, CA – September 28, 2018
I was a Records Specialist II/ receptionist. work flowed very good always busy. to deal with members, clerical work, phone calls working for provident for 33 years was very enjoyable. Great Company to work for. Looking for part time work
Benefits are fantastic, everything else? Not so much. Their overall culture is tough to work in. Everyone has something bad to say about their managers. They constantly have issues with their products. So many policy inconsistencies. Not many people that I worked with were happy to be working there.
Assistant Manager Collections (Current Employee) – Redwood City, CA – August 28, 2017
I worked for Provident for two years, I cannot say enough about how air they were with me, really enjoyed my time here. Upper management very approachable, very smart, and have a great vision for the company.
Personal Account Officer (Current Employee) – Eureka, CA – May 13, 2017
Provident CU is a strong, supportive company. More communication is being worked on from upper management down. They are making strides in work life balance, and overall implementing better programs for their employees. Benefits are exceptional, competitive wages and great incentive bonuses for front line staff if you are meeting your goals
Community Event Coordinator, Business Development (Current Employee) – Redwood City, CA – February 23, 2016
This is a good job to have during my first two years of college. I learned many valuable procedures within the banking industry. My co-workers were always very pleasant. It was always difficult to get anything approved, but I really enjoyed the flexibility.
Fun and evolving environment in corporate offices.
Member Sales & Services Represenative (Current Employee) – San Jose, CA – October 4, 2013
A typical day at work are some what predictable for the most part. Like any other company, we're busiest at the end/beginning of the months with members and our reports. I've gained a lot of new knowledge not only with using new systems and programs but with products as well. I've had the opportunity to work outside my main branch and met a lot of other associates, and by far it's one of the friendliest and unified staff I've had the chance to work with. The hardest part of my job can vary day to day depending on the member and the type of situation it is. My most enjoyable part of my job is my commute; short and simple.
Member Service Representative (Former Employee) – Walnut Creek, CA – April 3, 2013
When I first got hired at this job they told me that I would be eligible for a promotion after 6 months. A few months into the job, I quickly learned that would probably never happen. This place has an extremely high turnover rate, inadequate staffing, and the management always runs away and delegates their duties to others. The job itself isn't really so hard, but for all of the referrals that are required you barely make any incentive. Most of the incentive goes to management because they do not give any referral credit to the employees. As far as my coworkers, they were generally nice. If you think that you'll have a fair chance here to grow and advance, you can kiss that goodbye. The whole branch was segregated and the manager glorified one employee over the rest of us. This was the most unorganized place that I've ever worked for. The only good thing about working here were the benefits. If you are a full time employee, your benefits will pretty much be paid for. Overall, I would not recommend anyone to work here. The management is horrible and there is virtually no room for growth with this company.
benefits, nice coworkers
horrible management, useless incentives, high employee turnover, no advancement opportunity, inadequate staffing
Personal Account Advisor (Current Employee) – Redwood Shores, CA – September 25, 2014
"Awesome loan rates and benefits, also includes many incentives that drive you to boost your knowledge to assist members with clarity. Training was great and gave you a good taste of exactly what to expect and guided on the best route to take to assist members in the most beneficial way possible."
Call Center Manager (Current Employee) – Redwood Shores – December 4, 2013
The work day is a good fast pace environment. There is an opportunity to learn other areas of the company and allows room for growth. There is an opportunity to affect positive change in members' lives and provide an excellent member experience.