PSCU Employee Reviews

3.3
Overall rating
Based on 253 reviews
Ratings breakdown
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5.0
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I loved this job
Member Care Representative (Former Employee) –  Phoenix, AZJuly 16, 2018
I was really excited to work here, but when I got sick with a really bad ear infection I was fired. I presented all the doctor's notes but they still let me go. I liked that they had an onsite gym that I could work out in after my shift and the security guard is so nice she always made sure that I got out the gates safely. The job was nice that the members that you talked to were so nice that even when something bad happened to them they were still in high spirits to talk to whoever was on the phone with them and if there was nothing that a representative could do they understood and did not argue. The atmosphere was so relaxed and laid back that sometimes the night crew was ignored and not invited to do some of the same things that the day crew got to participate in. This was still one of the best places I have ever worked at.
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2.0
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terrible place
Card member security (Current Employee) –  Phoenix, AZJuly 11, 2018
Come to work, do not talk to others, make sure you hit your stats no social environment. no team meetings. helping people is the most enjoyable thing.
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5.0
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Excellent company
Fraud Detection Agent (Current Employee) –  Phoenix, AZJuly 3, 2018
One of the best companies I have ever worked for. Excellent training. Good management. PSCU values their employees. Have all the tools to succeed. Covered parking.
Pros
training
Cons
none
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1.0
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Never Again
Card Services Representative (Former Employee) –  Allen Park, MIJuly 3, 2018
PSCU pretty much ruined call centers for me. To start, my manager really could have cared less about the employees on the team or their job in general. Calls are back to back to back most days and if you are in anything other than ready status for more than 2 seconds someone is at your desk or emailing you to get back on the phone. Members calling are rude and like to scream all day and we aren’t even the people they need to be talking to half the time. Employees that deserve promotions are passed up for OUTSIDE people that have no clue what they’re doing. Management is a complete joke. Majority of the time they sit in their pods doing nothing or at each other’s pods talking all day. Positions are open but are looking for outside help to fill rather than promoting within, which they swear they do. Turn over rate is ridiculous. Most people there are looking for something better. Don’t even waste your time working here. The only good thing about the job is the people you meet along the way in and out the door.
Pros
Coworkers, Pto, Benefits
Cons
Everything else
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1.0
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Placeholder Job
Contact Center Representative (Former Employee) –  Allen Park, MIJune 24, 2018
PSCU in Allen Park is very unprofessional. The Supervisors and Managers base promotions and projects on faviorism and nepotism. You can work hard and give it your all everyday and it will never be enough if you’re not in their “clique” or a son/daughter. The turn over rate is horrible, most employees are looking for other positions at other companies (Superviors & Managers included). The pay sucks, they’re train you on several different products but won’t offer a pay increase. They’re recently started hiring new people with larger starting pay than employees who have been with the company for many years, which is unfair. The benefits suck, costs so much per pay check. The only plus was meeting cool co workers.
Pros
Pto, coworkers
Cons
Pay, benefits & Mandatory Overtime
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5.0
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great place to work
Customer Service (Former Employee) –  Phoenix, AZJune 12, 2018
great place to work, nice people, great enviroment, stable and deals with credit unions. Shift Changes Periodically, Based on work ethic. Give it A Try!
Pros
None
Cons
None
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1.0
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Save Yourself
Contact Center Representative (Former Employee) –  Allen Park, MIMay 23, 2018
The company is a complete joke to work for. Management is completely ungrateful toward the reps, the mandatory overtime is awful, and everyone is underpaid. Multiple people I am still close with there were denied promotions because they were too good at taking calls. The attendance policy is horrible, they force you to come in when you're incredibly sick or threaten to fire you, then get mad that you're spreading germs around. Doctors notes do not excuse absences and they are completely inflexible on attendance. I almost lost my job by going to a funeral. The schedules are horrendous and there's no changing your schedule unless there is a shift bid. You also get scolded for using the bathroom if it isn't on a scheduled break. Do yourself a favor and completely avoid working here.
Pros
None
Cons
Attendance, adherence, low raises
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3.0
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Fraud Detection Representative
Fraud Detection Representative (Current Employee) –  Saint Petersburg, FLMay 21, 2018
A typical day at this job is dealing with frustrations and concerns of your credit union account members. You have to know how to talk to people and have good soft skills. I learned how to deal with members attitudes and stay focused on the task at hand. Also how to work efficiently and how to handle different personalities within the workplace.
Pros
Free Lunches, Unlimited Overtime
Cons
Short Breaks, Constant Pace Required to be successful
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3.0
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Quick paced, Monotnous
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  St. Petersburg, FLMay 18, 2018
Worked in card services, as well as the fraud dept.
Call center environment. Must adhere to schedule otherwise you may receive an occurrence. Not much room to advance.
Pros
Concerned about your helth and well being.
Cons
Company lay off
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1.0
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Worst company to work for
Fraud Specialist (Former Employee) –  Phoenix, AZMay 16, 2018
Not a good company to work for hours are bank hours very high call volume taking more than 120 calls a day irate customers your always getting written up even if you do a good job it’s never good enough Managers are always talking about you or never doing anything to help you improve or if you have a question then don’t let you ask them this is a very micro managed company I would recommend this job to no one and no one stays there longer then 2-3 months fraud is a joke
Pros
None
Cons
Too many
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5.0
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A very nice place to work
Contact Center Representative (Current Employee) –  Allen Park, MIMay 16, 2018
Nice place to work great environment to work in. They have a gym n site and fresh free fruit as well. Also the managers work with you about hours and helping on the phones.
Pros
Two dollar smoothies
Cons
adherance
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4.0
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Embracing change
Product Manager (Former Employee) –  St. Petersburg, FLMay 14, 2018
Due to changing markets and increased client base the company has needed to rapidly grow. New management from outside companies have brought their own style changing the culture within the organization. While some of this change has been very positive, it has created gaps in service that needs addressing.
Pros
Promote work/life balance
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4.0
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Room to Grow at this company
Card Services Representative (Former Employee) –  7th Street and BeardsleyMay 11, 2018
Working at PSCU is stressful. It is call after call after call. Very busy.
They are always training for new applications. Doing more than one job through out the day. This is the way they can promote you to other positions. They like to make it fun also. Decorating cubicles for different holidays. Company potlocks.
Pros
LIked my co-workers. Good benefits
Cons
Too many applications to look up while on the phone with customers
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4.0
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growth, fun and challenging
Fraud Analyst (Current Employee) –  Saint Petersburg, FLMay 6, 2018
My Responsibilities:
⦁ Review electronic cases produced by the Falcon Fraud Detection System.
⦁ Analyze transaction patterns and respond quickly to high-risk situations.
⦁ Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss.
⦁ Verify account activity/take appropriate action to minimize potential fraud loss and customer inconvenience.
⦁ Process Lost/Stolen accounts and maintain daily and monthly performance standards,including those pertaining to quality and quantity.
Pros
busy and productive
Cons
a bit stressful at times
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2.0
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stressful environment
Customer Service Representative (Former Employee) –  Phoenix, AZMay 5, 2018
the job pays okay but the work is stressful, the job usually consists of getting screamed at by irate customers multiple times per day and that takes a toll on our mental health. if you arent bothered by people being furious with you multiple times on a daily basis then it pays pretty well and there is decent opportunity for advancing
Pros
decent facilities, advancement opportunities
Cons
high stress
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2.0
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free drinks and food also 24 hour gym
Fraud Detection Representative (Current Employee) –  Phoenix, AZMay 5, 2018
Straight to work you have 5 minutes to set up before taking your calls. Once you available to take a your first call you have try to keep all inbound calls no more than 2 to 4 minutes top, while making outbound calls.
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2.0
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High Turnover
Call Center Agent (Former Employee) –  Allen Park, MIMay 3, 2018
I believe that managers/supervisors are doing the reviews on here. This place has a high turnover rate. The culture of the company is bad, there is favoritism, and the managers lack the work ethic to deal with the employees problems and concerns. If you really read the comments on here you can see which are the true reviews and which a manager placed. When a company has a revolving door of employees constantly it is not a good sign.
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1.0
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Fraud is a joke
Fraud Analyst (Current Employee) –  St. Petersburg, FLApril 25, 2018
Fraud Depatment is a joke
Supervisors are never around when you need them all they care about is their numbers. They write you up everymonth for unnecessary things, but then they want you to be positive.
If you work there Do not work for FRAUD/CUSTOMER SERVICE

All the other departments there are wonderful they are always happy and get treated like a human. Once you are hired in Fraud you will never get out!!! All the number nonsence will stop you from promoting.
Pros
Gym
Cons
healthcare is so expensive terrible compaany to work foor
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5.0
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Busy, high energy environment
Fraud Analyst (Current Employee) –  Saint Petersburg, FLApril 20, 2018
Work in this company;s fraud department is fast paces and ever changing with Visa and MasterCard system, chargeback and resolution rules and regulations.
⦁ Review electronic cases produced by the Falcon Fraud Detection System.
⦁ Analyze transaction patterns and respond quickly to high-risk situations.
⦁ Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss.
⦁ Verify account activity/take appropriate action to minimize potential fraud loss and customer inconvenience.
⦁ Process Lost/Stolen accounts and maintain daily and monthly performance standards,including those pertaining to quality and quantity.
Management delegates environment of office etiquette and hard work.
Toughest part of the job is credit union expectations and management of fraud based cases and financial losses to the company and the knowledge of the many regulations involved with fraud including lost stolen credit card accounts and counterfeit fraud transactions.
Enjoyable part of job is sense of accomplishment.
Pros
I am allowed to make my own decisions and think outside the box which I love to do.
Cons
Sitting alot of the time
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3.0
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Culture clashes with actual experiences
Business Process Management Analyst (Current Employee) –  Saint Petersburg, FLApril 11, 2018
PSCU touts itself as a company with a strong work life balance and taking care of its employees culture. They say that their company values include recruiting and retaining top talent, along with high customer satisfaction.

The truth of the matter is that it isn't as dreamy as the picture they paint, at least in the IT department. The people in IT are treated no better than cogs in a gear, just shoved into the best spot that works for the bottom line. The IT department is over worked with more than 30 projects, and it is under staffed for all aspects of those projects.

The company touts that internal job advancement is something they firmly believe in, yet I constantly saw people that were extremely qualified for internal postings passed over, in favor of external folks that know nothing about the systems.

The campus itself is nice, with a coffee bar, gym, foozball table, and outdoor seating for eating. Maybe other departments have better experiences with their job advancement and treating their employees like a person, but mine did not.
Pros
Coffee bar, gym
Cons
Lack of advancement, treated poorly as worker, over worked and under staffed
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