Contact Center Representative (Current Employee) – Allen Park, MI – July 2, 2018
Come to work, do your job and go home. This is not the type of job to make friends at. It's hard to get a schedule that is both work and family friendly. Many people have applied to other companies because PSCU simply does not care for their people.
Member Care Representative (Former Employee) – Phoenix, AZ – July 16, 2018
I was really excited to work here, but when I got sick with a really bad ear infection I was fired. I presented all the doctor's notes but they still let me go. I liked that they had an onsite gym that I could work out in after my shift and the security guard is so nice she always made sure that I got out the gates safely. The job was nice that the members that you talked to were so nice that even when something bad happened to them they were still in high spirits to talk to whoever was on the phone with them and if there was nothing that a representative could do they understood and did not argue. The atmosphere was so relaxed and laid back that sometimes the night crew was ignored and not invited to do some of the same things that the day crew got to participate in. This was still one of the best places I have ever worked at.
Card Services Representative (Former Employee) – Allen Park, MI – July 3, 2018
PSCU pretty much ruined call centers for me. To start, my manager really could have cared less about the employees on the team or their job in general. Calls are back to back to back most days and if you are in anything other than ready status for more than 2 seconds someone is at your desk or emailing you to get back on the phone. Members calling are rude and like to scream all day and we aren’t even the people they need to be talking to half the time. Employees that deserve promotions are passed up for OUTSIDE people that have no clue what they’re doing. Management is a complete joke. Majority of the time they sit in their pods doing nothing or at each other’s pods talking all day. Positions are open but are looking for outside help to fill rather than promoting within, which they swear they do. Turn over rate is ridiculous. Most people there are looking for something better. Don’t even waste your time working here. The only good thing about the job is the people you meet along the way in and out the door.
Contact Center Representative (Former Employee) – Allen Park, MI – June 24, 2018
PSCU in Allen Park is very unprofessional. The Supervisors and Managers base promotions and projects on faviorism and nepotism. You can work hard and give it your all everyday and it will never be enough if you’re not in their “clique” or a son/daughter. The turn over rate is horrible, most employees are looking for other positions at other companies (Superviors & Managers included). The pay sucks, they’re train you on several different products but won’t offer a pay increase. They’re recently started hiring new people with larger starting pay than employees who have been with the company for many years, which is unfair. The benefits suck, costs so much per pay check. The only plus was meeting cool co workers.
Contact Center Representative (Former Employee) – Allen Park, MI – May 23, 2018
The company is a complete joke to work for. Management is completely ungrateful toward the reps, the mandatory overtime is awful, and everyone is underpaid. Multiple people I am still close with there were denied promotions because they were too good at taking calls. The attendance policy is horrible, they force you to come in when you're incredibly sick or threaten to fire you, then get mad that you're spreading germs around. Doctors notes do not excuse absences and they are completely inflexible on attendance. I almost lost my job by going to a funeral. The schedules are horrendous and there's no changing your schedule unless there is a shift bid. You also get scolded for using the bathroom if it isn't on a scheduled break. Do yourself a favor and completely avoid working here.
Fraud Detection Representative (Current Employee) – Saint Petersburg, FL – May 21, 2018
A typical day at this job is dealing with frustrations and concerns of your credit union account members. You have to know how to talk to people and have good soft skills. I learned how to deal with members attitudes and stay focused on the task at hand. Also how to work efficiently and how to handle different personalities within the workplace.
Free Lunches, Unlimited Overtime
Short Breaks, Constant Pace Required to be successful
Fraud Specialist (Former Employee) – Phoenix, AZ – May 16, 2018
Not a good company to work for hours are bank hours very high call volume taking more than 120 calls a day irate customers your always getting written up even if you do a good job it’s never good enough Managers are always talking about you or never doing anything to help you improve or if you have a question then don’t let you ask them this is a very micro managed company I would recommend this job to no one and no one stays there longer then 2-3 months fraud is a joke
Product Manager (Former Employee) – St. Petersburg, FL – May 14, 2018
Due to changing markets and increased client base the company has needed to rapidly grow. New management from outside companies have brought their own style changing the culture within the organization. While some of this change has been very positive, it has created gaps in service that needs addressing.
Card Services Representative (Former Employee) – 7th Street and Beardsley – May 11, 2018
Working at PSCU is stressful. It is call after call after call. Very busy. They are always training for new applications. Doing more than one job through out the day. This is the way they can promote you to other positions. They like to make it fun also. Decorating cubicles for different holidays. Company potlocks.
LIked my co-workers. Good benefits
Too many applications to look up while on the phone with customers
Fraud Analyst (Current Employee) – Saint Petersburg, FL – May 6, 2018
My Responsibilities: ⦁ Review electronic cases produced by the Falcon Fraud Detection System. ⦁ Analyze transaction patterns and respond quickly to high-risk situations. ⦁ Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss. ⦁ Verify account activity/take appropriate action to minimize potential fraud loss and customer inconvenience. ⦁ Process Lost/Stolen accounts and maintain daily and monthly performance standards,including those pertaining to quality and quantity.
Customer Service Representative (Former Employee) – Phoenix, AZ – May 5, 2018
the job pays okay but the work is stressful, the job usually consists of getting screamed at by irate customers multiple times per day and that takes a toll on our mental health. if you arent bothered by people being furious with you multiple times on a daily basis then it pays pretty well and there is decent opportunity for advancing
Fraud Detection Representative (Current Employee) – Phoenix, AZ – May 5, 2018
Straight to work you have 5 minutes to set up before taking your calls. Once you available to take a your first call you have try to keep all inbound calls no more than 2 to 4 minutes top, while making outbound calls.
Call Center Agent (Former Employee) – Allen Park, MI – May 3, 2018
I believe that managers/supervisors are doing the reviews on here. This place has a high turnover rate. The culture of the company is bad, there is favoritism, and the managers lack the work ethic to deal with the employees problems and concerns. If you really read the comments on here you can see which are the true reviews and which a manager placed. When a company has a revolving door of employees constantly it is not a good sign.
Fraud Analyst (Current Employee) – St. Petersburg, FL – April 25, 2018
Fraud Depatment is a joke Supervisors are never around when you need them all they care about is their numbers. They write you up everymonth for unnecessary things, but then they want you to be positive. If you work there Do not work for FRAUD/CUSTOMER SERVICE
All the other departments there are wonderful they are always happy and get treated like a human. Once you are hired in Fraud you will never get out!!! All the number nonsence will stop you from promoting.
healthcare is so expensive terrible compaany to work foor
Fraud Analyst (Current Employee) – Saint Petersburg, FL – April 20, 2018
Work in this company;s fraud department is fast paces and ever changing with Visa and MasterCard system, chargeback and resolution rules and regulations. ⦁ Review electronic cases produced by the Falcon Fraud Detection System. ⦁ Analyze transaction patterns and respond quickly to high-risk situations. ⦁ Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss. ⦁ Verify account activity/take appropriate action to minimize potential fraud loss and customer inconvenience. ⦁ Process Lost/Stolen accounts and maintain daily and monthly performance standards,including those pertaining to quality and quantity. Management delegates environment of office etiquette and hard work. Toughest part of the job is credit union expectations and management of fraud based cases and financial losses to the company and the knowledge of the many regulations involved with fraud including lost stolen credit card accounts and counterfeit fraud transactions. Enjoyable part of job is sense of accomplishment.
I am allowed to make my own decisions and think outside the box which I love to do.
Business Process Management Analyst (Current Employee) – Saint Petersburg, FL – April 11, 2018
PSCU touts itself as a company with a strong work life balance and taking care of its employees culture. They say that their company values include recruiting and retaining top talent, along with high customer satisfaction.
The truth of the matter is that it isn't as dreamy as the picture they paint, at least in the IT department. The people in IT are treated no better than cogs in a gear, just shoved into the best spot that works for the bottom line. The IT department is over worked with more than 30 projects, and it is under staffed for all aspects of those projects.
The company touts that internal job advancement is something they firmly believe in, yet I constantly saw people that were extremely qualified for internal postings passed over, in favor of external folks that know nothing about the systems.
The campus itself is nice, with a coffee bar, gym, foozball table, and outdoor seating for eating. Maybe other departments have better experiences with their job advancement and treating their employees like a person, but mine did not.
Coffee bar, gym
Lack of advancement, treated poorly as worker, over worked and under staffed