Publishing Concepts Employee Reviews

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5.0
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Fun workplace with great mission
Internal Sales Representative (Former Employee) –  Dallas, TXDecember 4, 2018
One of my favorite places I've worked at so far. The environment was very positive and friendly, almost like a family. I had some internal conflict in my time working there, but it was handled very cordially and swiftly. I was honestly saddened to have to leave the company, and would probably still be working there today if I hadn't had to move too far to make the commute.
Pros
free food/coffee, great benefits, great mission
Cons
short breaks, internal conflict
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5.0
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Cool Job
Inside Sales Representative (Former Employee) –  Dallas, TXOctober 29, 2018
This was an awesome place to work. There are several resources available to make the job easier. The culture makes you proud to work everyday. There was constant feed back to ensure performance improvement.
Pros
Ability to work remotely
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5.0
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Great Company to work for!
Insides Sales Representative (Former Employee) –  Dallas, TXSeptember 15, 2018
I've worked for PCI for over 10 months and it's a very good company to work for. Great base pay, solid training program, great management, and overall positive work environment. The hours are great, the days go by relatively fast, you can work overtime if you want, and many sales associates work remotely from home. The job function is relatively easy and as you get better at it you can make good money here. The company benefits are also solid. I highly recommend joining the team!
Pros
Positive work environment, solid pay-plan, and benefits.
Cons
Like any sales job, some days are better than others.
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1.0
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The most constant boring scripted loose your personality job.
Sales Associate (Former Employee) –  San Antonio, TXSeptember 10, 2018
If you enjoy scramming a sales directory for $400 to the elderly this is the job for you. So stressful. They hire 7 emp and w/in a few weeks only 1 is left of every training class which this is the reason that they have a revolving door. You are continuously monitored to make SURE that you are following a script "word for word" so much so that you completely loose your personality and become a robot. You have constant messages on your instant messenger telling you to "stick to the script" and to take an abundance of calls per day where at the end of the day you are over-exhausted to the point that you have no energy for your normal life. Mainly my "BEEF" is that directories that should be offered FREE to EVERY veteran that has fought for our country such as the Amercian Legions, and USAF Academy etc are sent a post card telling them that it is URGENT that they call to update their information feel tricked at the end of the script the whole while thinking that the directory is free then forcing them with 3 rebuttals as to "why" they should purchase this directory for $400. Run away as fast as you can from this company if you have any kind of conscience at all.
Pros
Co worker are nice
Cons
The most boring and scammy job!
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3.0
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Job for sales pros but only entry level pay
Inside Sales Professional (Former Employee) –  Dallas, TXJuly 24, 2018
Easy phone sales if you have experience. If you don't it will be difficult because you will not get very good sales training like overcoming objections, using buffers, closing techniques. If you can read a script and not sound robotic you'll do well. There is no down time so if you are not on break or lunch, you will be talking on the phone. If you can handle 8+ hours talking and figure out when the best times are to work then you can maximize your income. Commissions are confusing because it's based on points instead of actual revenue generated. And since your point goal is based on hours worked it's hard to keep track of how many points you need to make the highest commission per point. I made between $25-$35 per hour and that is about the max you can do. Lots of opportunity to be recognized in group emails and on TV screens in the office although it would mean more coming from a manager verbally or personally.
Pros
Easy work, co-workers friendly, nice office space, opportunity to work from home
Cons
Dealing with rude elitist customers, top salespeople underpaid, limited advancement opportunity
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1.0
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Worst place to wrk
Inside Sales Representative (Current Employee) –  Dallas, TXJune 28, 2018
This is the worst place to work.Bores stressful and just plain stupid avoid by any means trust me. the campaign try have are not even Relevant the customers think your scamming them.The veterans that call in are rude and the most of the customers are old and retired and don't want to tell you anything
Pros
The restaurant in the building close to my house
Cons
The whole business
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2.0
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Good company, boring and tedious job
Inside Sales Representative (Former Employee) –  San Antonio, TXJune 22, 2018
The company cares a great deal about their employees. There are a lot of benefits and the pay is good for what you're doing, but the commission structure is kind of dumb. You can make however many sales and still not get any commission if you barely miss quota. Basically a call center job, dealing with a bunch of meanies calling in to be grumpy and accuse you of trying to scam them.
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2.0
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Productive and fun workplace
Account Representative (Former Employee) –  Dallas, TXJune 5, 2018
Rated top company in DFW. Pay is poor.n the position I will be fulfilling, what are the long term goals you would like to see me in fulfilling? What is the working environment around the office like? I'm looking for a long term position, is there growth opportunity?
Pros
Work life Balance
Cons
Compensation
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5.0
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Collaborative and fun group
Consultant/Sales (Former Employee) –  Dallas, TXJanuary 26, 2018
Publishing Concepts Inc. is an amazing company which is led by passionate people who care about their workers, clients, and the products they produce.
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4.0
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PCI encourages their employees to put in as much time as possible and consistently provides lunch to all, so that more and more calls can be taken.
Inside Sales Representative (Current Employee) –  Dallas, TXJanuary 26, 2018
PCI is very selective in the people they consider for employment. 75-100 people are interview before an offer of employment is given.

In addition, they are very considerate of an employees family needs and their open door policy enables anyone to simply express their needs or concerns to upper management at any time.

They are very concerned about their standing in the business community and are also very proud to be consistently ranked as one of the top 10 companies to work for in the Dallas/Fort Worth area, for their sized company.
Pros
They have many campaigns available and also allow 1 hour overtime daily, if an employee chooses to do so.
Cons
Commission income should be more aggressive.
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1.0
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This place is not what they make it seem
Inside Sales Representative (Former Employee) –  Dallas, TXJanuary 22, 2018
First and foremost the whole best place to work in dfw prize they hold so dearly was 3-4 years ago, not this year or even the last two years...3-4 years ago and why they advertise it like it was a recent award is just a fraction of the farse that is this company. No direct deposit... yes in 2018 they are still passing out paper checks. Ask upper management as to why this is they have no idea, ask the powers at be and they give you 50 different answers that make zero to no sense. Looking to find a career? Not the place for you, your career ceiling is higher sitting in your car than it is here. Ineptitude was a a word I used often as well while working here to describe individuals in high positions whom were clueless as to the full on responsibilities of their roles. This was one of the worst work cultures ive been apart of as well,coworkers most of the time didn't know a stranger on the street from someone they sat and worked next to for 5 months. This place could be something if the powers at be were focused on revolutionizing the company to bring into the future, for Petes sake in 5 years do you really think people want to buy a school phone book( basically what the product is) and apparel they can't see before they buy?
Pros
Nice view
Cons
Everything
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3.0
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pays the bills
Inside Sales Associate (Former Employee) –  Dallas, TXJanuary 17, 2018
only thing I am willing to say is that it does keep the bills paid. I did not enjoy my time with this company and would not work here again. angry customers and extremely tedious work
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4.0
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good work environment
INSIDE SALES/DATA ENTRY (Former Employee) –  Dallas, TXDecember 27, 2017
incentives, parties, you name it, they do it. however, if you want to advance within the company, you better know someone or be extremely patient. I would work there again though.
Pros
good pay
Cons
no raises
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5.0
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Incredible place to work
Data entry/Sales associate (Former Employee) –  Dallas, TXDecember 16, 2017
This is the greatest company I've ever worked for. Everyone is treated like family and with the utmost respect. They celebrate all holidays and make it fun for the employees.
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3.0
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Great Atmosphere, Workers, and Flexibility
Inside Sales Representative (Former Employee) –  Farmers Branch, TXDecember 10, 2017
This is a call center setting that requires you to make outbound calls and taking inbound calls at a face pace. You must be able gain knowledge of each organization to build re pore with the clients explaining the nature of the call while updating personal information for their organization and selling the offered products.
Pros
Ability to make-up any missed hours in the same week for anytime needed off.
Cons
targeting majority of elderly, management team is unavailable majority of the time, and expensive benefits.
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4.0
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Sales Rep
SALES REPRESENTATIVE (Former Employee) –  Dallas, TXJuly 12, 2017
PCI is a company that truly stands on the values they push. They're very accommodating by giving agents the option to work remote or in office. While trying to adjust in the sales role, I was able to try a few different shifts to see what worked best for me. Overall I left the company because the sales role was extremely redundant (They do tell you this before you start). I personally couldn't take having the same conversations with not only callers but my co-workers. Day in and day out the only conversations we had were about the job itself. Overall everyone is really nice, and very willing to help you, but I felt like my manager could have given me more constructive criticism then what was given. As far as advancement it didn't seem as if there were many positions to advance to but the company is growing so who knows. Although there didn't seem to be many options, you can tell they don't have a problem promoting an individual but that individual has to deserve it.
Pros
food provided often, chances to earn extra money almost daily, open door policy
Cons
call center enviroment is draining
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4.0
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Great Work Environment
Inside Sales (Current Employee) –  Dallas, TXMarch 25, 2017
Work can be stressful when new campaigns start, high call volume (back to back calls 8 hours straight). Plenty of overtime available due to the high call volume; and the place is "always open" (closed on Sundays, Christmas day and New Years day). Yes they are open on all other holidays including July 4th.

The best offset is there is no micro-management. The company has been in business for years, and there is still no direct deposit, although "it's in the works".

If you're looking for a second job, or a job after retirement, this might be a good fit for you (flexible schedule and part-time positions available). However, if you are looking for a job that gives you a sense of accomplishment (end game/result/project completion), this may not be for you.
Pros
Flexible work schedules (Full & Part-time)
Cons
No base salary raises. Strange commission structure (small payouts percentage wise)
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3.0
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Mediocre Opportunity
Inside Sales (Former Employee) –  Dallas, TXFebruary 15, 2017
The Owner is fantastic but the rest of the company needs an attitude overhaul. The environment is sad and negative and full of disillusioned people who have all but given up on their dreams.
Pros
Flexible Hours
Cons
negative people
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4.0
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Great place with a dying business need.
Sales Associate (Former Employee) –  Dallas, TXJanuary 19, 2017
The need for school directories are not that important in the days of social media. Few are willing to spend $100+ on a book when they have Facebook. To keep the company afloat they have turned to fraternal organizations made up of mostly fixed income elderly people. To do well you have spend a majority of the day talking to confused and broke old people and gently badgering them into spending a lot of money for a book they don't want or need.

If you can compartmentalize yourself it is a decent job but if you can't it takes a toll on you.
Pros
Great management and schedules.
Cons
Dying business model.
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3.0
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Great company overall, they strive to create a positive work environment for their employees
Client Experience Agent (Current Employee) –  Virginia Beach, VANovember 17, 2016
Publishing Concepts is a great company to work for. They take care of their employees and do their best to create a positive working environment. They show great care to the needs of their customers and client as well as their employees.
Pros
Work from home
Cons
Unbalanced work loads
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Overall rating

3.3
Based on 37 reviews
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3.6Work/Life Balance
3.1Compensation/Benefits
3.0Job Security/Advancement
3.1Management
3.4Culture