I feel like the company is on track to be a major success, but they are going to have to hire leaders that embrace and upload the culture that the company was founded on.
Fire the entire Leadership Team in the Customer Care/Experience Department and start over. Their tactics of leading through bullying and intimidation are toxic to the company's cultural foundation.
Hourly employees start with 5 floating holidays and you accrue additional PTO hours on a bi-weekly basis. Salaried employees have *unlimited PTO.
*managerial approval is still required