CLIENT RELATIONSHIP ADVOCATE (Current Employee) – Atlanta, GA – February 26, 2018
The environment is intense. People within the office barely speak to one another. The atmosphere is cut throat. There is much room for advancement. You are easily blamed for the mistakes of others, as it is your responsibility to take ownership. They expect you to work OT on a regular basis with very little incentive but food.
Free lunches, working hours are okay, location
Short lunch, the pay, you're easily thrown under the bus
Accounts Receivable Analyst (Current Employee) – Atlanta, GA – January 9, 2018
It is petty and so very stressful and management is inexperienced and doesn't speak or interact with her team but has relationships with other departments and degrades members of her own team. She pits one team member against another. Just stressful.
Ok job if you work in a different position besides Customer Care
Customer Advocate (Former Employee) – Atlanta, GA – June 29, 2017
Take caution with this position. If you have to work in the customer experience department run the other way. Its a toxic environment where the manager doesn't really mange but instead has a team lead who lacks proper leadership handle and attempt to lead the team.
Free insurance, Fun Fridays
Mirco Management, Mangers lack leadership skills to lead a team
Business Development Specialist (Current Employee) – Atlanta, GA – April 27, 2017
Purchasing Power is a fun place to work. They have unlimited PTO, happy hour every Friday. They are very big on employee morale. They also participate and encourage every employee to participate in the numerous charities that they are apart o.
Accounts Receivable/Payables Analyst (Former Employee) – Atlanta, GA – April 17, 2017
It is a fun place to work. There are only two bad things.. The managers are unlearned and cut throat. And they need better processes in place. The benefits are great. The work environment is wonderful. Fun Fridays are the bomb!!
Consultant (Former Employee) – Atlanta, GA – November 14, 2016
Friendly fun environment to work Atmosphere charged with excitement Although long hours for contractors; the work hours are flexible The most enjoyable part of this job was providing solutions for the business
Learning and Development Specialist (Former Employee) – Atlanta, GA – November 2, 2016
Interacted with new hire and seasoned employees daily via training workshops and new product launches. Created power point presentation, held webinar session with out of state call centers. created training workbooks,spoke at new hire onboarding sessions company wide. updated company knowledge site with new client and customer information, attended training workshops and seminars. Hardest part of the job was creating presentable presentations. Enjoyable part was educating employees and new hires.
Billing & Payment Specialist (Current Employee) – Atlanta, GA – April 8, 2015
We are the leading specialty e-retailer offering consumer products, vacations and online education services through an easy and convenient payment plan. Our customers love us because we make paying for their purchases stress- and hassle-free. The automatic payments help them to avoid penalty fees and ballooning interest associated with other payment options. While the fixed payment duration options empower them to budget more efficiently. Ours is a revolutionary e-commerce experience that give customers access to a better life combined with a responsible way to buy.
IRT was the call center where Purchasing Powers customer service dept. was located in.... The management team could use some proper training and learn better developmental skills on team building. Also, quality assurance was not very helpful on improving customer service, we would only get assessed on a basic level with no extra training available. Program training was never complete, it was typical for a new employee to come on the floor without fully understanding the programs we used for daily calls/tasks. The best part was when we were working in the newer building of IRT, where IRT's direct management team would include us in fun activities and let us use their recreational area that included a comfy couch for break time naps and tv/video games for entertainment purposes. And I finally had a great work schedule after a year of being there.
Recreational Area, free mattress prize, good hours
bad management team, no employee consideration, lack of training, "revolving door" attitude