The pay is ok, but honestly, this is a sales position, and for that you would be better off making commission. The expectations of the job change constantly, and many employees don’t know where they stand as far as performance. There are metrics to meet, based on an ambiguous scorecard, that has changed twice in the last 6 months. If you can get written up (based on metrics) every three months, and fired on the second write-up, you may see how the changes in scoring could be jarring. And no one in management can explain how the scoring works. The phrase “at the moment” is used to explain these changes and to ask employees to be adaptable. But it is really a bulldozer for any boundaries that an employee can expect to set, in order to attain work-life balance. “At the moment” means that expectations for performance can be changed on a dime, and even something as stabilizing as the days you work can be switched less than three days advance notice. Many employees have children and if they can’t change, are forced to use vacation time to compensate. We do have paid days off but have been told we cannot ask for certain days off. HR is hardly existent and rather unresponsive to any of these issues raised.
Nursing Faculty/Lab and Simulation Coordinator (Current Employee) – Augusta, ME – May 17, 2019
The hardest part about this job is the time required to conplete grading, planning, etc. You really don't have a day off and vacations are scheduled during the term and you do not have coverage and must re-arrange the schedule yourself.
It was like having your life being sucked out of you one mouse click at a time. If they want you to succeeded, then you will. It's more about who you know than what you know. And they do discriminate at the lower level of management. If your not a certain color shade, forget it!
Work hours can be flexable
Everything else. It's really just another call center.