General Manager - Element by Westin, t (Former Employee) – Miami, FL – November 9, 2017
Enjoyed my time with the organization. Had it not been for the sale of the asset by the owner which resulted in a new management company taking over the property. I would not have left the organization.
Housekeeping Houseperson (Former Employee) – Philadelphia, PA – January 14, 2019
The job was so stressful I had to quit the management is the worst they don't never know anything coworkers they same he say she say it will look okay in the beginning but once you get dug in then you will see for yourself don't say I didn't Warn you pay is ok once you get your raise but other then that the worst racist the culture isn't good either
Food Server (Former Employee) – Manchester, NH – January 10, 2019
Pyramid management did not care if you needed time off. For example if you had a family gathering such as a wedding, graduation or say Thanksgiving if they landed on a busy day forget it. They never had enough help and managers were no where to be found when you needed them, they were always in meetings. You are set up to fail. They would make you work 10 or more hours because they had no help. Forget about a life if you work there because the managers never want to hear you need time off . They also have no out times ontheir schedule so you cant say its time for you to leave they can keep you as long as they want. The turn over is frequent.
Poor inaffective management. Aweful hours! Never enough help so very stressful.
Front Office Manager (Former Employee) – Charlotte, NC – December 17, 2018
Managers salaries are based on a 50 hour work week. No leadership and no accountability. Great ideas are ignored and when it comes down to it they would rather cheat and manipulate guest surveys than do the right thing. Zero communication between departments
Employees are treated as thought partners and not subordinates. Opinions are valued. Great work life balance. Managers do not appear to be all knowing, they rely on the skill set of the team to find solutions to problems
Sales Manager (Former Employee) – United States – February 19, 2018
Managers are hourly workers and must clock in/out which can take getting used to if you haven’t been an hourly employee for many years. You must work 50 hours per week and OT must be pre-approved. After a year of working I barely earned 5 days of PTO. The second year, 10 days of PTO. Don’t get sick because you have to use your vacation PTO if you need a day off. Heath insurance wasn’t that great, had to change doctor as they didn’t accept the Pyramid insurance. Communication on property was poor. Some department heads went out of their way to make things difficult.
50H work week to make your base salary, horrible insurance, lack of communication and leadership.
Food and Beverage General Manager (Former Employee) – Charlottesville, VA – June 28, 2017
I am uncertain as to the other properties they own, but the one in Charlottesville, VA is very poorly managed. The present GM is very unprofessional. Uses foul language in meetings with Exec Ops team as well as demeans the team.
In addition, the technology they use is antiquated. Causes a lot of issues. No training to speak of
Front Desk Agent (Current Employee) – Portland, ME – June 26, 2017
If you love dealing with customers / guests all day and cross training into the Bar, shuttle service, kitchen or housekeeping hospitality is where you should be. Fun environment great training, amazing staff, lots of potential to grow within the company and amazing benefits.
Operations Assistant & Sales Coordinator (Current Employee) – Seattle, WA – June 17, 2017
Horrible people to work for. You can not use any words to answer questions by upper-level staff other than Yes ill do that right now. Even if you do not know what you are doing or if that can not be done.
Chef (Former Employee) – Daytona Beach, FL – March 4, 2016
I managed several food and beverage outlets and many different employee's. Diversity in employees' is where i learned the most about coming into my management style. My Supervisor taught me a lot about the hotel industry and served as a mentor in my transition from Daytona to Orlando. Interacting with the guests' and ensuring they received the best customer service possible was the most enjoyable part of my position.