Quality Auditor (Current Employee) – Middleburg Heights, OH – January 23, 2018
Great place if you have a family to raise or you have a passion for medical billing. Lots of lateral opportunities but not much vertical "promotions". After a few years, you have skills that other employers will value. Many leave after four or five years because the salaries flatten out - and other companies will pay you more. But the benefits are good - good insurance and four weeks of PTO.
Medical Software Workflow Analyst/Leader (Former Employee) – Middleburg, OH – September 18, 2017
Company is your typical office job. Main issue is that salary is not adjusted appropriately. Each year you're eligible for up to a 3% increase, no more, regardless of how well you perform at your job. However, they do adjust position salaries for new employees. This means that veteran employees make far less then brand new employees, and they are not willing to correct this.
Supervisor (Current Employee) – Middleburg Heights, OH – August 9, 2017
Here's no support for management. The focus is on the production staff and when there are employees that are not meeting the production standards, the just get moved to a different division / position. Benefits are wonderful and pay is questionable
Benefits Investigator (Former Employee) – Middleburg Heights, OH – February 14, 2017
Not allowed to speak to co-workers, ask permission to go to bathroom and you better not take to long - you're being timed. Management looking for perfection but doesn't like to pay for it. Very strict.
Great effort in offering Health Programs to benefit employees.
Administrative Assistant - E.D.I. Dept (Former Employee) – Middleburg Heights, OH – October 17, 2015
I learned that great communication within management and co-workers is the key to a reaching goals successfully. I was exposed to a multitude of documents to include: Medical Records, Appeals, Refund Documentation, Refunds, Payments, E.O.B., and correspondence etc., and learned to process all within required dataset interface that would be retrieved by company work departments through the workflow process.
Staff employed by company is fantastic but mangagement needs more training
Senior Customer Service Representative (Former Employee) – Middleburg Heights, OH – September 27, 2015
My schedule was Monday thru Friday 8:30-5:00. I worked at Quadax for almost 5 years. During that time, I feel there should have been far more training as the needs of the department changed. There were many different departments to work in but the Manager of the department that I worked in, Harp Call Center, was not prone to let anyone transfer to a different department without that employee following chain of command and setting up an meeting with the HR department directly. Many employees in the Harp Call Center have requested to be transferred to a different department in order to increase their knowledge base and skill set but the Manager of the Harp Call Center, again, is not accustom to letting anyone leave that particular department.
Patient Advocacy Representative (Former Employee) – Middleburg Heights, OH – March 28, 2015
Days were busy without being overwhelming. Offered above average benefits package. Fast-paced, ever-changing environment (a plus for some, a negative for others). Incredibly dedicated to maintaining a professional appearance to visiting clients, which means strict, detailed rules about attire and workspace. The hardest part of the job is keeping up with the constant insurance benefit and client changes. Management respectful and concerned with keeping employees happy. Not crazy about the Big Brother Is Watching set-up of the building, but it is clean and well-maintained, if a bit too gray.
Patient Advocacy Representative (Current Employee) – Middleburg Heights, Ohio – March 19, 2015
When I walk through the doors of Quadax, I am unsure of who will be there. The turn around time for employees seem short. There is a lot of movement to different departments. The end of the week is more productive for me because there is less phone activity to allow me to process insurance EOB's and other correspondence. The hardest part of the job is handling an irate caller and picking up where you left off of with the correspondence. The most enjoyable part of the job is working with the best team. Everyone gets along and I have the best Manager and Supervisors.
Competive pay, overtime availability, good team members, paid holidays
Short breaks, bad parking, no tuition reimbursement
Every day I would receive explanation of benefit statements from insurance companies. I would go into a patient's account and enter the information from the statement. Then I would either follow up with the insurance company, make an adjustment then bill, or deny the claim and bill the patient.
Computer Operator (Current Employee) – Middleburg Heights, OH – October 1, 2012
I started working here as a 3rd shift computer operator, and moved to 1st shift November 2011. Altho I prefer 1st shift hours, I enjoyed my 3rd shift responsibilities more. During the day, I assist in daily processing on the UNIX systems, print various forms, and make sure they are delivered to the proper person within the company; however, it seems my department constantly receives requests that do not pertain and have never pertained to our department. While we do our best to forward these requests to the correct recipients, we often get overwhelmed because we end up dealing with many things that our department should never have to deal with. The person who replaced me on 3rd shift has messed up more often than not, sometimes causing the company to fall days behind in work, yet for some reason, he still has a job. We have constantly brought his problems to management attention, but it seems that management does not want to take the time to try to find a replacement, so they tell us to try to train him more. We have been training him for almost a year now, and he still makes the same mistakes time and time again. There are many benefits to working here, but I feel that management is poor, and we have fallen way behind in our work because a problem has not been properly dealt with. While I do not mind my normal job responsibility, I feel that it is necessary for me to part ways with this company, and move to a company where I can further my career.
excellent vacation time, wonderful health benefits
poor management, inconsistency in job responsibilities
Appeals Specialist and Insurance Follow (Current Employee) – Youngstown, OH – July 16, 2012
I enjoy my job at Quadax, I have learned a lot concerning the appeals process as well as billing. My managers are helpful and knowledgeable. The hardest part of my job would be ignoring the the typical gossip that comes in the workplace, many people are not satisfied with their job and frequently voice their opinions. Quadax is very proactive in the health and well being of employees, we have the option of walking during the week, stretching classes, biggest loser competition and a hydrating challenge which is very fun and informative.
Medical Billing Specialist (Former Employee) – Youngstown, OH – April 9, 2012
Busy entire day doing various medical billing and follow up. All aspects of follow up and billing for different specialties. Management is fair Co workers vary in personalities. Expectations of workload Phone calls