I normally wouldn't speak ill of a company, but this one hit new lows. Management stinks, aside from one supervisor. High demand of responsibilities, low pay. Get yelled at, sworn at, screamed at, and more by customers who have either been lied to by less than stellar sales reps, or because the company that their contracted with advertises using misleading messages, making people think they can get way more out of the products and service than they can. Leaves customers feeling overly entitled, and the reps feeling under appreciated and defeated.
I did 3 years of dire misery.... won't ever go back, and wouldn't recommend it to anyone.
supervisors hands are tied, and they have to keep pushing reps harder, with unrealistic expectations. Expected call handle time was less than 7 minutes average.
Learn how to de-escalate irate people, and keep your temper
being sworn at, threatened, yelled at, and cannot disconnect the call