The culture in the initial 6 months of employment is probably the best you would encounter compared to any job. However, after realizing you are not leaving, responsibilities are piled on in a way that is unrealistic to meet time sensitive goals. It is encouraged to communicate whenever you are feeling overwhelmed or stress, but when this is done, it is clear there is no resolution as growth of the company is more of a focus than retention. On a typical day, expect to go over eligibility and benefits with members, talk to medical providers, create pre certifications and make outbound calls to members and medical providers to investigate various medical insurance issues. Culture does quickly lose its shine when you realize pot lucks are a weekly thing with the expectation for you to participate or be seen as someone who is anti-culture if you can't shell out money to attend. This in my opinion seems to be a "pay to play" kind of work environment, the more money you pay in and make the company the more perks you can have. So to succeed, I would advise to volunteer your time, partake in every pot luck, and compliment everyone around you so that you can fit in.
Free food (mostly chips and soda) along with the occasional
Terrible medical benefits for a health insurance company.