Quantum Health Employee Reviews

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5.0
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Excellent
PATIENT SERVICE REPRESENTATIVE (Current Employee) –  Columbus, OHOctober 10, 2019
Great place to work. You will get out of it what you put in. Advancement and growth opportunities. Excellent PTO and health insurance. A welcoming team environment.
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5.0
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Amazing Job
Care Coordinator (Current Employee) –  Worthington, OHOctober 1, 2019
The job at Quantum is amazing. There is always so much to learn with managers right by your side to help. The culture here is impeccable. So many advancement opportunities as well.
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5.0
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Great Company
Patient Service Representative (Current Employee) –  Worthington, OHSeptember 5, 2019
Great company! Great incentives. You would have to like call centers! Opportunity for growth if you can clique with the managers. A lot of moving and changing of information.
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1.0
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Lazy upper management
Warehouse Associate (Current Employee) –  Eugene, ORSeptember 5, 2019
Lazy people the further up the chain. Great concepts and ideas, if followed through. A lot of talk, not a lot of action though. If you know someone that works here GREAT, if not WATCH OUT...
Pros
Easy work, not worth the drama
Cons
Negative atmosphere
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4.0
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Great Place to Work
Utilization Review Nurse (Current Employee) –  Columbus, OHAugust 27, 2019
Oriented around their members they care for and their employees. Great place to work. They stay competitive in the healthcare world, while also ensuring they keep their employees happy. I only wish they offered nurses to work remotely, but they want to keep their culture top notch, so it's understandable.
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5.0
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Culture is everything
Registered Nurse (Current Employee) –  Columbus, OHAugust 23, 2019
They treat the employees very well which translates to taking care of customers. Regular company updates, celebrating achievements and lots of food! If you want to be happy to go to work every day, you should work here.
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1.0
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Horrible Management
Care Coordinator (Former Employee) –  Columbus, OHAugust 8, 2019
The job is stressful and fast-paced. You are not allowed to talk to your coworkers, even about something job-related. Managers are very hit or miss. Mine enjoyed watching his employees cry and quit. All the snacks, paid lunches, and group activities could not make up for this.
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5.0
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A Giving Company
Appeals Coordinator (Current Employee) –  Columbus, OHJuly 25, 2019
This company does more than enough to give back to the community and help its members. The work life is relaxed but is effective. As long as you put the work in you will reap rewards
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5.0
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Great place to work. Employee-centric
IT Service Desk Manager (Current Employee) –  Columbus, OHJuly 5, 2019
Quantum is focused on the employees happiness as a strategy to ensure their members' happiness. They concentrate on work/life balance and care about the people who work there.
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4.0
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All inclusive environment
Patient Service Representative (Current Employee) –  Columbus, OHJune 6, 2019
Quantum has a work place moral and culture that is all inclusive. Every employee knows what is happening with the company each step of the way, as well as getting feedback from management on a regular basis.
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5.0
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All inclusive environment
Patient Service Representative (Former Employee) –  Columbus, OHMay 13, 2019
Quantum has a work place moral and culture that is all inclusive. Every employee knows what is happening with the company each step of the way, as well as getting feedback from management on a regular basis.
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5.0
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Loved Quantum
PSR RR (Former Employee) –  Columbus, OHApril 12, 2019
Def treats u like family and they are so supportive of advancement in the work place they has so many different benefits n really take care of their employees
Pros
Free lunch bonus pay friendly environment
Cons
A lot to learn and understand so quickly and can be stressful
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2.0
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Fun workplace during the start, but stressful and unsupported as time progresses
PATIENT SERVICES REPRESENTATIVE (Former Employee) –  Worthington, OHApril 1, 2019
The culture in the initial 6 months of employment is probably the best you would encounter compared to any job. However, after realizing you are not leaving, responsibilities are piled on in a way that is unrealistic to meet time sensitive goals. It is encouraged to communicate whenever you are feeling overwhelmed or stress, but when this is done, it is clear there is no resolution as growth of the company is more of a focus than retention. On a typical day, expect to go over eligibility and benefits with members, talk to medical providers, create pre certifications and make outbound calls to members and medical providers to investigate various medical insurance issues. Culture does quickly lose its shine when you realize pot lucks are a weekly thing with the expectation for you to participate or be seen as someone who is anti-culture if you can't shell out money to attend. This in my opinion seems to be a "pay to play" kind of work environment, the more money you pay in and make the company the more perks you can have. So to succeed, I would advise to volunteer your time, partake in every pot luck, and compliment everyone around you so that you can fit in.
Pros
Free food (mostly chips and soda) along with the occasional
Cons
Terrible medical benefits for a health insurance company.
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3.0
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Tough job
Care Coordinator/ Patient Service Rep (Former Employee) –  Columbus, OHMarch 28, 2019
It’s ok. They love to find mistakes no matter how many fires you put out. Unappreciated ppl love to toss you under the bus for the smallest things. Very high turnover you get burnt out.
Pros
Free snacks and special treats sometimes, they work with you but the process is questionable
Cons
Updating info, limited and inaccurate info yet we are the ‘experts’
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4.0
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Productive, Positive Work Cukture
Corporate Trainer (Current Employee) –  Worthington, OHMarch 23, 2019
Th e CEO believed in taking care of her employees, so that we in turn took care of our members.

Everyday is different and provides me with an opportunity to learn something new.
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5.0
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Great Company!
Health Care Coordinator (Former Employee) –  Worthington, OHMarch 12, 2019
I would definitely work here again. Management is great! The pay is great as well especially for later shifts! I worked 1-10 and was dealing with the death of a family member so I decided to leave. The job however is very hard and nerve wrecking. It takes a lot out of you especially if you work nights and are going through things yourself. The managers are amazing!
Pros
Pay and management
Cons
Stressful
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4.0
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Stong culture but missing career advancement
Individual Contributor (Current Employee) –  Columbus, OHMarch 6, 2019
The culture is rock solid and their overrall mission as a company is really something to get excited about. However, they fall short in keep good employees because there is very little career advancement and promotions outside of operations. I'd love to stay at QH but at some point you have to cut your losses because you'll be spinning your wheels for years.
Pros
Culture, Mission
Cons
Career Advancement
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2.0
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Na
Care Coordinator (Current Employee) –  Worthington, OHMarch 5, 2019
No advancement, no job security, management is sometimes helpful. Constant change, at least every 3 months. There are no policies put in place, therefore it makes it hard to distinguish on what the expectation really is. Call center life, no one has healthcare experience except nurses
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4.0
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Case Management
Case Manager (Former Employee) –  Columbus, OHFebruary 23, 2019
Engaging with "members" to assist them with their health insurance, their benefits, deductibles, provider participation, as well as education regarding their health
Pros
very generous company
Cons
training is a little vague
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3.0
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A lot of hype
Assistant Manager (Current Employee) –  Columbus, OHFebruary 9, 2019
Quantum Health likes to say that they really care about the employees but I have yet to seen that care given to everyone. The support form management is not given as it should, some are bias and only show their "favorites" the care and concern they preach
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Overall rating

3.4
Based on 69 reviews
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Ratings by category

3.6Work/Life Balance
3.7Compensation/Benefits
2.9Job Security/Advancement
2.9Management
3.4Culture

Ratings from women

3.2InHerSight Score

3.1Personal Development

3.6Career Opportunities

2.8Family Support

Women rate the female-friendliness of their workplaces on InHerSight