Administrative Support (Current Employee) – Manassas, VA – May 5, 2014
During the peak heating season, a day at Quarles is busy. Most mornings begin with answering emails, returning phone calls, dispatching drivers, follow-ups, and daily invoicing. During the off-peak season the busyness slows down; not as many phone calls to return or emails to respond to but there is still a steady flow of work. I have learned to pace myself no matter the season. Regardless of the many distractions and interruption, I work effectively and efficient by sticking with and completing a task. Management is focused on good customer service and my co-workers and I strive to satisfy the customer. The hardest part of the job is the fluctuation in the fuel market. It is hard to explain to a customer the ups and downs of a barrel of oil. The most enjoyable part of the job is the yearly company picnic. We have 7 locations and it is nice to picnic with those you talk to daily.
If you can deal with management and long hours you can make descent money
Fuel Delivery Driver (Current Employee) – Fredericksburg, VA – April 25, 2018
Quarles was a great company to work for a few years ago But it has turned into just another corporation more worried about the feelings of the office workers and profit then the drivers pulling 12+ hour shifts
Receptionist (Former Employee) – Fredericksburg, VA – July 12, 2017
Professional yet casual work environment. Management provided somewhat of a fun culture by providing events during working hours such as, company picnic, catered events, food trucks; lots of competitive events for associates such as food drives. There was always lots of food!
As with any company, management thinks the employees cannot handle the truth so there is always this feeling of lots of secrets in the air. Most of the employees prefer to just come in, do their work and go home. Not truly involved or engaged.
Batched daily checks, posted to accounts, deposits,refunds,account adjustments
Administrative Assistant / AP (Former Employee) – Fredericksburg, VA – March 30, 2017
opened an average of 400 payments a day, added checks in batches of 50, post the payments to customers accounts. Scanned check payments into scan, payment went directly to the bank. Processed AMEX payments, processed Auto draft payments for those customers setup. Processed refunds to customers for any overpayments over 30 days outstanding, Processed adjustments to accounts, for credits, Workplace, had changed since all of the family members running the day to day operation retired, lots of changes with in the whole Company. Cant say thee was a hardest part of the job, only on days when over 600 checks would be received to process, and all did get processed by day end. Doing my job without being micromanaged. A feeling of satisfaction in completing my days work in a timely manner.
I learned may things in Accounts Payable to shorten some procedures
Transport Driver (Current Employee) – Fredericksburg, VA – January 2, 2017
I work at quarles full time as a fuel transport driver. Quarles offers exceptional benefits,the best I have ever had. At a low cost. Also I came from a company that paid piece work. Believe me in this business all kinds of things can hold you up. A 10 hour night can quickly turn into 14 hours. Working in Richmond and northern Virginia the traffic is awful. Also there are the unforeseen delays at the loading rack and at customers Thank god quarles pays hourly plus overtime. Not to mention the monthly bonus. The management in Fredericksburg is really good. They are very understanding and know the business well. Working here is really easy just do your job and go home. Dispatch will usually give you 12 hours of work every night. I am sure if you only want 10 they would do that too. There is plenty of work to go around. If you want to work an extra day they are always very thankful. Also the turnover rate is so much smaller than any other trucking company I have worked for. I would definitely recommend this company to friends.
Hourly pay, overtime, benefits, Pto, great atmosphere, lots of work and good equipment
Marketing Associate (Former Employee) – Fredericksburg, VA – November 20, 2016
This company is good. Most coworkers are friendly but the newest hires are cliquey and were often unfriendly or condescending. Previous management in this department was good but not highly experienced. The department ran as a team and ran smoothly. Unfortunately new department management does not run the department as a team and it became uncomfortable to work there. Benefits are great! PTO is great! Work/life balance is adequate depending on your manager. Hardest part to the job was keeping up with all of the demands from other departments which were not necessarily a priority at the time. The most enjoyable part of the job was coming up with new, creative ways to target the market before the competition. Also the company get-togethers where departments were able to socialize and get to know each other. That helped make the environment more open and friendly and easier to work across departments.
Nice coworkers, free food at meetings, PTO time
Poor management, underpaid, no advancement chances
Hazmat Delivery Driver- Seasonal (Former Employee) – Manassas, VA – November 26, 2014
Typically, would get list of stops, then do pre-trip inspection, then enter information on the "Raven" computer in your truck. Then proceed to your deliveries. Usually you'll run out of product before too long, and then have to return to refill the propane tank, and maybe the fuel tank too. Towards the end of your run, you'll call in to see if there's any more deliveries to be done. In the middle of the season, there's lots to do, so you need to prepare for a long time out. It can be very hectic and stressful at first, but usually the locations of the customers tanks is what takes a lot of time at first, and figuring out where the best parking place would be. However, when it's very icy road conditions out, the trucks are very dangerous and easily slip and slide. Also the trucks are very top-heavy and can easily roll over if you aren't very careful. Even if you are careful, some driveways can be extremely bad for such a vehicle. Customers will call in for all kinds of reasons, so, if you do go off the road for any reason, be sure to call in to give the dispatcher "heads-up". You may need to fill out a "property damage report" many times. Management has times for how long it should take to complete each delivery, and will question your performance daily. This can be very stressful in itself, let alone the fact that you're driving an extremely dangerous truck, with no benefits other than Workman's Comp. Co-workers are very friendly and understanding of the dangers.
lots of overtime during height of season
trucks easily slip and slide even on slightly wet roads. Timed stops
Customer Service Representative Fleet Fueling June (Current Employee) – Fredericksburg – September 1, 2013
In a typical day in the call center the phone can be ringing non-stop; and at the end of the day you can find that you have answered 100 calls and 100 e-mails. I enjoy helping others and explaining how the different programs may or may not work for a particular customers. We all help each other with different types of calls. There really are no hard parts about a job just another opportunity to improve your skills.
Some times you maybe the only person answering the phone.