They need a reality check
Nurse (Former Employee) – Hollywood – October 23, 2018
As I mentioned, QueensCare does attract passionate employees who care about the community. However, these employees burn out quickly, due to the culture at the health centers. There is generally a high turn over rate in HR and in providers. QueensCare cannot retain valuable employees. While the mission/vision of QueensCare is noble in it's origins and in it's intentions, the organization has become tone-deaf to the needs of the population they serve. I've witnessed patients treated poorly due to the insensitivity of the staff. But the issue is largely with upper management/executive leadership. They have not implemented any processes to address cultural insensitivity among staff (including support staff, not just providers/MDs) or to help retain possible change agents in their midst. Leadership doesn't seem to understand that the reason that patients are leaving is because they don't feel valued in the clinic.
decent benefits package, an opportunity to serve the marginalized
poor leadership, high turnover rate