QuEST is a good place for two kinds of people: 1) Entry level engineers who are looking to gain some experience 2) Experienced retirees who want so supplement their retirement
Working as outsource labor, you are expected to do competent, if not spectacular, work. The bar is set pretty low to do a good job, and you can only bill the customer for 40 hours of work per week. Thus, the job is pretty low stress, but the pay is well below average. Lots of entry level people work for QuEST for a couple of years, then go to work for the customer for much higher pay.
The HR department is based in India, which means very rigid decision making and inscrutable explanations. Raises and promotions are annual, set by people on the other side of the planet, with limited flexibility given to your actual managers.
Field Sales Engineer (Former Employee) – Kansas – July 16, 2018
Once the company was sold by Dell they tried to run it the same was as being a part of an enterprise sized company. Products were severely out of date, so very hard to stay competitive in the marketplace.
Quality Analyst (Former Employee) – Brea, CA – June 18, 2018
Team leads may have little to no experience as managers and it feels like you are employed on an island and getting reliable information is difficult at best. HR is nonexistent as support and you are the beck and call of the customer. There is no future to grow in the company as a contractor. If you need a job or are early in your career it can be a first great step but I would otherwise strongly advise against working for this company.
Project Engineer (Former Employee) – Lafayette, IN – June 7, 2018
There was no real opportunity for advancement at Quest. You get on the job they put you in whatever specialized field they want you at and you have to work there. I was a Computer Engineer Major and I was working with Project Management work. No code, no technical work no nothing. I can work on Microsoft Excel in my sleep.
Great Job Flexibility to work in Office and from Home
Assistant to the Accounts Payable Manager (Former Employee) – Houston, TX – May 24, 2018
The management has lack management Skills, not able to communicate with staff in a timely fashion and sometimes not at all. It is a free culture as long as work is focus on. You have the capability to work from in the Office or Home with Approval except for Fridays are from home. Hardest part of the job is no structure or management ability to Communicate. The company caters to the family life more than work .. based off favorites.
Not a good place work, high turnover by employee choice vs employer
Designer Checker (Current Employee) – Chula Vista, CA – May 13, 2018
never heard of Quest -Global, I worked for Goodrich Aerostructures, which became UTC and has gone down hill ever since. I was told by former lead that UTC was using Quest to bring people in. He started the ball from his end. Quest called me and I had a phone interview while was at the store. I did not get to check the number ahead of time, learned it was a direct position. I did not want a direct position working in California while family is in Florida.
Is a Job vs unemployment
they are cheap, they dont even pay straight time for over time, I have gone way in the hole since coming back here with Quest.
Dispatcher/Customer Service (Current Employee) – Cartersville, GA – May 12, 2018
Drivers love it at Quest because they get to do whatever they want and are not held responsible for anything they do, including late pickups and deliveries, breaking company policies, refusing work, etc. However, this makes it very difficult for the dispatchers and customer service personnel. Management is inexperienced, which leads to alot of "fake" middle-managers and tons of micromanaging. Quest claims to promote from within, but there is a very evident clique of employees who keep moving from one management position to another. Any other management personnel is hired from outside the company, and is usually somebody's buddy. Nepotism and Cronyism runs rampant through this company.
Pay is decent
Benefits are impossible to afford. Cliquey atmosphere. Boys' club.
Customer Service Representative (Former Employee) – Saint Johns, MI – April 5, 2018
I would take accident claims over the phone as well as help customers who were in need of a tow truck in the middle of the night. I would also help customers find a place to tow their vehicles or even if they were traveling I would also help them locate a hotel for the night if need be.
Senior Quality Engineer (Current Employee) – East Hartford, CT – March 29, 2018
Will be leaving since a promotion was stopped for political reasons. Great place for new college grads and people about to retire. Its a good atmosphere but I cant' stay at a place that would burn me and my family
Driver (Current Employee) – Jacksonville, FL – February 24, 2018
Driver Managers needs to work more on communication between those in direct working environment, and also with drivers. Better communication with costumers as far as waiting periods needs to be addressed as well. Drivers spend to much time waiting on property areas, and aren't compensated/[Paid enough!