QVC Employee Reviews

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1.0
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Poor leadership
Area Manager (Current Employee) –  Florence, SCMarch 23, 2019
Qvc could be a great place to work but the management is very poor and they always focus on negatives. The job itself is fine but the culture is that of favoritism and inconsistent application of policy. Managers fraternize with select associates which creates a hostile environment among the others.
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5.0
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Great Company
Customer Service Rep (Former Employee) –  Chesapeake, VAMarch 21, 2019
Amazing shopping perks. Wonderful cafeteria. Employee recognition often. Great fast paced work environment. Great seasonal job. would definitely recommend to friends.
Pros
Great pay
Cons
Strict attendance policy
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5.0
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Decent Company
Bin Spf (Former Employee) –  Lancaster, PAMarch 21, 2019
It was a very good company. The benefits were great and the culture was more family friendly compared to most companies. Most places don't offer what QVC did.
Pros
The company try to please both workers and management.
Cons
The way QVC ran the procedures were doubtful.
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5.0
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Fun Workplace
Manual Packer (Current Employee) –  Rocky Mount, NCMarch 19, 2019
I enjoy working for the company. I Am just looking for something permanent. The Employees Are Very Nice. The Training Is Not Hard At All. Easy To Learn.
Pros
Pays well
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3.0
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Cool place to work
Distribution Processor (Current Employee) –  Lancaster, PAMarch 19, 2019
I did overnight so i had no worries, job was cool. Quiet place to work, mangers were managers. Always had someone to ask for assistance from co workers. Did not feel comfortable speaking with management.
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5.0
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pretty amazing
Order Representative (Former Employee) –  San Antonio, TXMarch 16, 2019
they worked to really make your working experience easy. it was amazing, my supervisors always knew the answer to my questions and if they didn’t, they always seeked out to find it
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3.0
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WAS a great place to work, but now......
Customer Service Representative (Former Employee) –  San Antonio, TXMarch 15, 2019
Was a CSR rep for 12 years, and generally I foud the "Q" a pretty easy, stress free job. AHT, (call handling time WAS do able) however, within the past year, things changed. They rolled out a new program to gauge your call time, which they called, PRIDE. The amount of STRESS that management puts on you to meet the numbers is ridiculous, and then to find out, upper management gets bonuses if his/hers teams #s are met, explains why it has become this way. Unfortunately, because of this, many employees, especially tenured, were forced into early retirement, resigned, or got terminated. QVC pay rate, for what they expect, IS NOT competitive.
Pros
employee discounts, health benefits, job advancement
Cons
PRIDE program, pay rate could be better. STRESS
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4.0
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Productive fast pace customer service.
Account Specialist (Former Employee) –  San Antonio, TXMarch 15, 2019
Customer Service is very important. Great Training programs and employee discounts. Fast pace call center and knowledge of product very important. Quality Assurance Guidelines.
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5.0
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Assisted with department reports to include monitoring and coaching oder entry clerks.
Data Assistant & Order Entry /On Call Assistant (Former Employee) –  San Antonio, TXMarch 13, 2019
Performed clerical and data entry duties to update and report on a variety of departmental activities. Generated accounting reports for employees and departmental supervisors. Updated daily employee attendance reports, prepared all emergency call in reports for prompt attention by supervisors. Assisted with departmental performance and quality reports. Supervised the day shift of about 100 employees. Coached employees in communications skills and quality control. Resolved customer complaints and problems and ensured customer satisfaction was met. Presented with many awards for exceptional customer service
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3.0
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Good place to work
Customer Service Agent (Current Employee) –  Chesapeake, VAMarch 12, 2019
Constant complaints from customers, but the company is very accommodating. The company has a guideline but overall trust the decisions of the agents. They will give you the information you need to perform your job and a way to handle some of the most difficult customers.
Pros
It will pay a bill
Cons
Point system is too restrictive, not very family oriented
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4.0
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About my job title
Forklift Operator (Current Employee) –  Rocky Mount, NCMarch 9, 2019
I do operator forklift walking rider and stock picking. But I do unload trucks and wrap pallets and pallet in order with right orders. We work together
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4.0
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Great benefits, horrible management and required ot
Returns, shipping, debox, universal, polly (Former Employee) –  Lancaster, PAMarch 7, 2019
Management nit picks about nearly everything and your numbers. The immediate supervisors weren't too bad but some let the title go to there head. Numbers and no communication to coworkers were a huge thing in returns. Other departments were more relaxed. Set schedules were 4 days 10.5hr shifts but when I left they were changing. Benefits were basically the best thing about working here besides the friends you make and medical/dental/vision were affordable. Hard to advance if you were not considered a favorite to management. Breaks are timed 2 10min breaks and 1 half hour lunch.
Pros
Benefits, scratch off tickets for free lunches, no uniforms
Cons
Short breaks, management, required periods
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3.0
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Its a decent transition job
Customer Service Representative (Current Employee) –  San Antonio, TXMarch 5, 2019
I wouldn't recommend this as long term employment but it's a good job while you need something to pay the bills. There isn't one straight forward answer to anything. At any one time you have different people give different responses to questions regarding policy
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3.0
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No
Stock Picker (Current Employee) –  Tarboro, NCMarch 2, 2019
It is just a nice place to work and it is quite.the people out there is friendly and the job is laid back and it is a easy job. Every job has it ups sne down.
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4.0
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warehouse work with good people
Returns Inspector (Former Employee) –  Lancaster, PAMarch 2, 2019
ive worked in a lot of warehousing jobs and this was by far the best run warehouse ive been in, very organized and management mostly keeps to themselves but is always there to help when needed
Pros
pay, benefits, hours
Cons
long hours on your feet
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5.0
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friendly work site never boring
Material Handler-Returns Dept & robot Maintenance (Former Employee) –  Lancaster, PAMarch 1, 2019
Management was engaging and open. hours were 10 hr day 4 days per week. 3 breaks 30 min unpaid lunch. clean cafe' pool table and flat screen t.tv.s with news channel on some and QVC channel on others
Pros
CO-WORKERS were great and mgmnt was approchable
Cons
hard on your feet
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4.0
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Hustle on big orders
Line Leader (Former Employee) –  Suffolk, VAFebruary 25, 2019
If they had little to no work, they offered to send you home, without pay (seasonal worker); I always stayed and found myself often inventing work to do - usually involved cleaning something. When there was work to do, you'd be hustling to keep up if it was a large quantity.
Pros
lots of interesting, mostly nice people
Cons
late hours kind of stink, scheduling is strange
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3.0
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Qvc
Customer Service Representative (Former Employee) –  San Antonio, TXFebruary 20, 2019
provide a lot of leisure items to establish a relaxed and happy workplace but overall very fast-paced, and not much urgency to help develop your skills
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4.0
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Nice place to work but doesn't pay enough
Customer Service Rep/Team Lead/Email and Live Chat (Current Employee) –  San Antonio, TXFebruary 19, 2019
Great training and very good management, doesn't pay enough and the raises are only annual. Does have the perks with discounts for QVC and it's sister companies.
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2.0
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Ok place for temp spot or someone starting the work force
Order Selector (Former Employee) –  Lancaster, PAFebruary 19, 2019
Simple job not high expectations good first job for starters. Air condition work areas not a technical job. Training is short but effective and trainers are around but not in front of you all time
Pros
None
Cons
None
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Overall rating

3.9
Based on 1,254 reviews
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3.7Work/Life Balance
3.8Compensation/Benefits
3.4Job Security/Advancement
3.4Management
3.7Culture

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0%say women are treated fairly and equally to men

50%would recommend to other women

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