Area Manager (Current Employee) – Florence, SC – March 23, 2019
Qvc could be a great place to work but the management is very poor and they always focus on negatives. The job itself is fine but the culture is that of favoritism and inconsistent application of policy. Managers fraternize with select associates which creates a hostile environment among the others.
Distribution Processor (Current Employee) – Lancaster, PA – March 19, 2019
I did overnight so i had no worries, job was cool. Quiet place to work, mangers were managers. Always had someone to ask for assistance from co workers. Did not feel comfortable speaking with management.
Customer Service Representative (Former Employee) – San Antonio, TX – March 15, 2019
Was a CSR rep for 12 years, and generally I foud the "Q" a pretty easy, stress free job. AHT, (call handling time WAS do able) however, within the past year, things changed. They rolled out a new program to gauge your call time, which they called, PRIDE. The amount of STRESS that management puts on you to meet the numbers is ridiculous, and then to find out, upper management gets bonuses if his/hers teams #s are met, explains why it has become this way. Unfortunately, because of this, many employees, especially tenured, were forced into early retirement, resigned, or got terminated. QVC pay rate, for what they expect, IS NOT competitive.
employee discounts, health benefits, job advancement
Assisted with department reports to include monitoring and coaching oder entry clerks.
Data Assistant & Order Entry /On Call Assistant (Former Employee) – San Antonio, TX – March 13, 2019
Performed clerical and data entry duties to update and report on a variety of departmental activities. Generated accounting reports for employees and departmental supervisors. Updated daily employee attendance reports, prepared all emergency call in reports for prompt attention by supervisors. Assisted with departmental performance and quality reports. Supervised the day shift of about 100 employees. Coached employees in communications skills and quality control. Resolved customer complaints and problems and ensured customer satisfaction was met. Presented with many awards for exceptional customer service
Customer Service Agent (Current Employee) – Chesapeake, VA – March 12, 2019
Constant complaints from customers, but the company is very accommodating. The company has a guideline but overall trust the decisions of the agents. They will give you the information you need to perform your job and a way to handle some of the most difficult customers.
It will pay a bill
Point system is too restrictive, not very family oriented
Great benefits, horrible management and required ot
Returns, shipping, debox, universal, polly (Former Employee) – Lancaster, PA – March 7, 2019
Management nit picks about nearly everything and your numbers. The immediate supervisors weren't too bad but some let the title go to there head. Numbers and no communication to coworkers were a huge thing in returns. Other departments were more relaxed. Set schedules were 4 days 10.5hr shifts but when I left they were changing. Benefits were basically the best thing about working here besides the friends you make and medical/dental/vision were affordable. Hard to advance if you were not considered a favorite to management. Breaks are timed 2 10min breaks and 1 half hour lunch.
Benefits, scratch off tickets for free lunches, no uniforms
Customer Service Representative (Current Employee) – San Antonio, TX – March 5, 2019
I wouldn't recommend this as long term employment but it's a good job while you need something to pay the bills. There isn't one straight forward answer to anything. At any one time you have different people give different responses to questions regarding policy
Line Leader (Former Employee) – Suffolk, VA – February 25, 2019
If they had little to no work, they offered to send you home, without pay (seasonal worker); I always stayed and found myself often inventing work to do - usually involved cleaning something. When there was work to do, you'd be hustling to keep up if it was a large quantity.