The company has a very high turnover rate because of the lack of morale, poor management, and constant changes to day-to-day work as accounts are being sent to India. This would be okay if they knew what they were doing, but they don't despite months of training. Management is never available because they are always training the workers in India via videoconferencing. Despite multiple training sessions, training manuals/standard operating procedures, the Indian team continues to make the same mistakes and management doesn't do anything about it. All they do is make us fix their mistakes. Management is unorganized and will give you an assignment and make it "high priority" because they forgot to send it out when their boss gave it to them. Sometimes there is "mandatory overtime" which disrupts your life. Management has a "we've always done it this way" attitude, so while there is room for improvement in several processes, they aren't taken into consideration. And on the rare occasion that something is implemented, leadership will take credit for an idea that was presented by the staff. The pay is decent, when you are paid on time, but certainly not worth your peace of mind. Hard to get HR to respond and resolve issues. Most people are nice, but there is a handful of negative people who absolutely drain you. I am actively seeking employment elsewhere.
Management, poor morale, unorganized, work being sent to India, Hr