My typical day at work is taking calls all day from patients in regards to patienta billing. Trying to resolve questions on insurance payments, adjustments or lack there of. Balances left
for patients due to co-insurances, co-pays and deductibles.
Updating insurances, coordination of benefits and demographic information. Trying to resolve take backs from insurance companies and effectively explain these to the patients. The most challenging thing I have learned with this company is insurance billing and the many inner workings it has.
My thoughts on management are limited, this is only because there is an extreme turn over in this area. I have been with the company 7 months and have had 5 supervisors in this time. I have worked well with 3 and liked them the other two have come and went so quickly, I am not sure what to input to have. This would stand to be true with the co-workers, however, the employees who have maintained employment I have a good work relationship with, a few I also have a social one with.
The most challenging part of my job, is the metric set for calls. We have a goal to set. I have been told that my strongest attribute is also what holds me just short from acheiving what they set. My attention to detail. I work the account to get it completed. This meets the other one they have set - one call resolution.
The most enjoyable part of my job is my patient interaction and when I can resovle the most complex account issues for them.
Lack of Face to Face Patient Interaction